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Test crash

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Intern
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Joined: 14 Oct 2010
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Kudos [?]: 18 [0], given: 11

Test crash [#permalink] New post 22 Nov 2010, 22:40
Cheers all,

I wanted to share my feelings and flame the GMAT (a little bit). I took the yesterday and after I finished my last verbal question, my test crashed. It displayed an error message and I could neither report and see my unofficial scores, nor complete the new research section.

I do not know whether the two events are somehow related (new test sections and a test crash), but up until now I have not received any up-date regarding my test (although I was supposed to be contacted by the GMAT personnel yesterday) and I still do not know my unofficial scores. :(

Has anybody experienced similar problems and how long does it usually take for the GMAT to resolve them?

P.S.
I will write some comments about the content of the exam after I get my scores.
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Director
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Status: Apply - Last Chance
Affiliations: IIT, Purdue, PhD, TauBetaPi
Joined: 17 Jul 2010
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Schools: Wharton, Sloan, Chicago, Haas
WE 1: 8 years in Oil&Gas
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Re: Test crash [#permalink] New post 22 Nov 2010, 23:25
gmat crashes? didnt know.
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Re: Test crash [#permalink] New post 23 Nov 2010, 04:10
This sucks, keep trying to contact them. If they cant salvage your score and test details etc, you will need a refund etc.
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Manager
Manager
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Status: Starting Work
Affiliations: Chartered Engineer
Joined: 20 Jun 2010
Posts: 198
Location: United Arab Emirates
Concentration: General Management, Leadership
Schools: INSEAD - Class of 2013
WE: Business Development (Energy and Utilities)
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Re: Test crash [#permalink] New post 23 Nov 2010, 05:29
After I finsihed my exam on 21st and went to the proctor for the score, she enquired if my PC also crashed. There were some 5 folks who gave the test that day laong with me in the noon slot and according to her, only I could get the official scores.
The remaining people didnt get their scores that day. Not sure if they got them the next day or not.
Senior Manager
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Joined: 25 May 2010
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Location: United States
Concentration: Strategy, Finance
Schools: CBS '14 (A)
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Re: Test crash [#permalink] New post 23 Nov 2010, 06:03
This is really astonishing.
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Intern
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Joined: 19 Nov 2010
Posts: 18
Schools: Booth
WE 1: Process Engineer in Biotech/Pharma Company
WE 2: Operations Engineer in a Software Company
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Re: Test crash [#permalink] New post 23 Nov 2010, 14:34
That is frightening, please let us know if/how this was resolved!

My computer hung a little during the essay sections, and quite a bit during the experimental sections, but I think that was just the computer not keeping up (audio files for the experimental section for example), and not software crashes. But I would have been freaking out if I knew that this had happened to people recently!

Best of luck, hopefully it's a refund AND you get your test scores! That is some unnecessary stress to be sure!
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Status: battlecruiser, operational...
Joined: 25 Apr 2010
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Re: Test crash [#permalink] New post 23 Nov 2010, 16:15
definitely get your cash back. for the amount of cash these folk are raking in they ought to have some better computers. i know at the test center i was at the computer took forever to give me my test scores. it was bad.
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Re: Test crash [#permalink] New post 25 Nov 2010, 05:22
Well..i too shared the same experience. I had taken the exam on Nov 22nd and had completed the entire graded section and was answering questions in the survey on new question types to be introduced when i faced this situation. I presume it happened as i was merrily clicking answers with scant regard to its relevance to questions :0 .. and its been two whole days since this happended and GMAT is sleeping over it with no reply to my reported incident... really sucks !!!!
Intern
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Joined: 14 Oct 2010
Posts: 41
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Kudos [?]: 18 [0], given: 11

Re: Test crash [#permalink] New post 25 Nov 2010, 05:29
Well, I got a response from the GMAT:

"We have reviewed your incident and would like to get in contact with you to schedule a new GMAT exam at no additional cost to you."

Basically - my exam was lost, and I have to retake it.

In order to be able to retake the exam, I will have to go to the nearest test site, which is in another country, and I will have to spend additional 150$ on travelling expenses. This is none of their business and I have to cover these additional costs myself.

Great success!
Re: Test crash   [#permalink] 25 Nov 2010, 05:29
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