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GMATPill problems

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Author Message
Manager
Manager
avatar
Joined: 15 Aug 2010
Posts: 73
Location: Moscow, Russia
Schools: top schools
WE 1: Foreign Ministry - 6 years
WE 2: Law Firm - 3 years
Followers: 1

Kudos [?]: 4 [0], given: 2

GMATPill problems [#permalink] New post 26 Aug 2011, 02:44
1
This post was
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Dear moderators, I was trying to make this post on the Courses Review thread, but was redirected here - in the case that you want to move it, please do not hesitate to do so.

Hi Guys:
I am sorry to write it publicly, but I think I have given a chance to GMATPill guys to answer my questions, but they failed to avail it. I have first learned about the GMATPill here, so I decided to share my bitter experience on this forum.

I signed up for the five Pills combo package on August 17 and paid USD 312 for that. I received my ID and password and decided to start studying this week. But when I tried to log in and use the services, the website despite my numerous efforts simply did not want to give me the access. Two days ago I reported the problem to Zeke (zeke@gmatpill.com) and described it in detail and even attached the relevant printscreen. But received no answer (the problem still exists).

Moreover, I PMd Zeke here asking some questions about using the GMATpill on 17 August. But again still did not get any response from him, although the message is no more in my Outbox.

I think such performance on part of the GMATPill is outrageously unacceptable, because I know that other courses advertised on this forum respond to queries of their clients on the same day. Moreover, any delay in the learning process due to the fault of the service provider may have detrimental effect on a real GMAT score of a person, especially when one has his d-day fixed in several weeks.

I hope that Zeke will read this post and takes appropriate actions immediately.

Thanks for your attention, guys.
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Expert Post
GMAT Pill Instructor
User avatar
Joined: 14 Apr 2009
Posts: 1600
Location: New York, NY
Followers: 295

Kudos [?]: 691 [0], given: 6

Re: GMATPill problems [#permalink] New post 26 Aug 2011, 08:23
Expert's post
Hi Matt1177,

As our team is traveling out of the country this past week in late August (common time for such trips in the US), we apologize for missing your message in the midst of it all.

You should have received an email notification regarding logging in. Our support team investigated your login issue with 3 different browsers:
1) Chrome,
2) Internet Explorer 8
3) Firefox

They were able to login with all 3 browsers. Please check again and let us know if you are still having trouble logging in.

We've also responded privately with you. Thanks for your patience.
_________________


... and more


Image What's Inside GMAT Pill?

Zeke Lee, GMAT Pill Study Method (Study Less. Score More.)


GMAT Pill Reviews | GMAT PILL Free Practice Test

Manager
Manager
avatar
Joined: 15 Aug 2010
Posts: 73
Location: Moscow, Russia
Schools: top schools
WE 1: Foreign Ministry - 6 years
WE 2: Law Firm - 3 years
Followers: 1

Kudos [?]: 4 [0], given: 2

Re: GMATPill problems [#permalink] New post 27 Aug 2011, 00:39
gmatpill wrote:
Hi Matt1177,

As our team is traveling out of the country this past week in late August (common time for such trips in the US), we apologize for missing your message in the midst of it all.

You should have received an email notification regarding logging in. Our support team investigated your login issue with 3 different browsers:
1) Chrome,
2) Internet Explorer 8
3) Firefox

They were able to login with all 3 browsers. Please check again and let us know if you are still having trouble logging in.

We've also responded privately with you. Thanks for your patience.


Dear Instructor:

Thank you very much for your message.
The issue is that I CAN access my account from the main page using the ID and password that I have received in your email notification.
As discussed in my email to Zeke, I have a problem accessing the videos. For instance, when I click on any of the five pills from my account, the site does not allow me to do so.
Please see my email to Zeke for ready reference, with the attached printscreen:

I have a problem with using the services of your website.

Please see below for details:

(1) on the main page, when I enter my user ID and password, the system allows me to get in and offers to select any of the five pills;

(2) but when I hit on a pill, a small window "Windows Security" appears and says that "the server http://www.gmatpill.com At Members Only requires user ID and password" -- please see attached the printscreen.

(3) When enter my ID and password again, the small window does not disappear and does not allow me to use your services.

Please advise how can I solve the problem.


Hope it will help.
Attachments

printscreen.doc [328 KiB]
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Expert Post
GMAT Pill Instructor
User avatar
Joined: 14 Apr 2009
Posts: 1600
Location: New York, NY
Followers: 295

Kudos [?]: 691 [0], given: 6

Re: GMATPill problems [#permalink] New post 27 Aug 2011, 07:47
Expert's post
Yes, we tested your account and were able to go through the security screen to watch videos on all 3 browsers.

But since you appear to still have problems, we created a new account with a new password for you.

Please check your email with your new login information.

You can reset your password here:

At the moment, we have tested two accounts under your email and both seem to work on 3 different browsers tested on 2 different computers. Please check to make sure you can watch the videos in each section.

Hope that helps.
_________________


... and more


Image What's Inside GMAT Pill?

Zeke Lee, GMAT Pill Study Method (Study Less. Score More.)


GMAT Pill Reviews | GMAT PILL Free Practice Test

Expert Post
GMAT Pill Instructor
User avatar
Joined: 14 Apr 2009
Posts: 1600
Location: New York, NY
Followers: 295

Kudos [?]: 691 [0], given: 6

Re: GMATPill problems [#permalink] New post 27 Aug 2011, 08:18
Expert's post
Actually this may very well be a simple issue.

Simply re-enter the same username and password into the windows security screen. Maybe you didn't do that. Please try if you did not before.

Posted from my mobile device Image
_________________


... and more


Image What's Inside GMAT Pill?

Zeke Lee, GMAT Pill Study Method (Study Less. Score More.)


GMAT Pill Reviews | GMAT PILL Free Practice Test

Manager
Manager
avatar
Joined: 15 Aug 2010
Posts: 73
Location: Moscow, Russia
Schools: top schools
WE 1: Foreign Ministry - 6 years
WE 2: Law Firm - 3 years
Followers: 1

Kudos [?]: 4 [0], given: 2

Re: GMATPill problems [#permalink] New post 27 Aug 2011, 10:14
gmatpill wrote:
Actually this may very well be a simple issue.

Simply re-enter the same username and password into the windows security screen. Maybe you didn't do that. Please try if you did not before.

Posted from my mobile device Image


Actually, I re-entered my ID and password many times, but the problem still persisted. Do not think I am not smart enough to do such obvious things :-D .
Now, the issue has been solved - after you have sent new ID and password. Thank you very much, guys. I hope I will be able to score at least 720 in late Sept.
Best regards and sorry for bothering you all.
Expert Post
GMAT Pill Instructor
User avatar
Joined: 14 Apr 2009
Posts: 1600
Location: New York, NY
Followers: 295

Kudos [?]: 691 [0], given: 6

Re: GMATPill problems [#permalink] New post 27 Aug 2011, 12:20
Expert's post
Matt1177 wrote:
gmatpill wrote:
Actually this may very well be a simple issue.

Simply re-enter the same username and password into the windows security screen. Maybe you didn't do that. Please try if you did not before.

Posted from my mobile device Image


Actually, I re-entered my ID and password many times, but the problem still persisted. Do not think I am not smart enough to do such obvious things :-D .
Now, the issue has been solved - after you have sent new ID and password. Thank you very much, guys. I hope I will be able to score at least 720 in late Sept.
Best regards and sorry for bothering you all.


Great! Glad to hear that it worked!
_________________


... and more


Image What's Inside GMAT Pill?

Zeke Lee, GMAT Pill Study Method (Study Less. Score More.)


GMAT Pill Reviews | GMAT PILL Free Practice Test

Re: GMATPill problems   [#permalink] 27 Aug 2011, 12:20
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