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Cannot install new gmatprep 2 software

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Cannot install new gmatprep 2 software [#permalink] New post 02 Apr 2012, 10:08
Can someone help me with the new sotware? cannot install it
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Re: Cannot install new gmatprep 2 software [#permalink] New post 02 Apr 2012, 10:17
I would recommend that you contact GMAC to see if they can offer you some technical advice. I'm sure there will be some bugs to work out with the new program. In the meantime, you should ask if they still have the previous version available.
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Re: Cannot install new gmatprep 2 software [#permalink] New post 02 Apr 2012, 12:28
I was able to install the new gmatprep software with virtually no problems.
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Re: Cannot install new gmatprep 2 software [#permalink] New post 02 Apr 2012, 13:03
Turn off your antivirus software. Install as an admin.
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Re: Cannot install new gmatprep 2 software [#permalink] New post 02 Apr 2012, 14:35
udvranto wrote:
Turn off your antivirus software. Install as an admin.


I turned off the antivirus and set my account as Admin.
But the attemps was unsuccessful.

I have Windows 7 , 64bits
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Re: Cannot install new gmatprep 2 software [#permalink] New post 02 Apr 2012, 14:40
It looks like you have another software that uses the "Nalpeiron Licensing solution". Possibly Nitro PDF.

Open the task manager and kill all the NLSSRV32.exe processes right before the install. After this, try installing as admin as before.

Don't forget to call/email the GMAC support.
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Re: Cannot install new gmatprep 2 software [#permalink] New post 02 Apr 2012, 15:53
udvranto wrote:
It looks like you have another software that uses the "Nalpeiron Licensing solution". .

Open the task manager and kill all the NLSSRV32.exe processes right before the install. After this, try installing as admin as before.

Don't forget to call/email the GMAC support.


Yes I have nitro. Will try your recommendation and revert
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Re: Cannot install new gmatprep 2 software [#permalink] New post 03 Apr 2012, 13:21
Did it work? Let us know how you got the problem fixed.

Another thing to try would be to stop Nitro to run from startup or uninstall it completely. You can reinstall Nitro after GMATPrep is installed.

I installed GMATPrep last night and there was no issue for me.
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Re: Cannot install new gmatprep 2 software [#permalink] New post 03 Apr 2012, 13:39
silas wrote:
udvranto wrote:
Did it work? Let us know how you got the problem fixed.

Another thing to try would be to stop Nitro to run from startup or uninstall it completely. You can reinstall Nitro after GMATPrep is installed.

I installed GMATPrep last night and there was no issue for me.


No!


Hello
No it did not work. I submitted the issue to mba.com. So far we've exchange a few mails. I think I must download the napeilron that is not available on my computer.
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Re: Cannot install new gmatprep 2 software [#permalink] New post 03 Apr 2012, 16:59
Hi all

I have the exactly same issue.Please tell me if you heard back from GMAC.
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Re: Cannot install new gmatprep 2 software [#permalink] New post 05 Apr 2012, 22:09
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I had the same problem on a Windows 7 64bit machine.
I also had installed Nitro PDF Professional.

Steps to make it work:
1. Uninstall Nitro PDF Professional
2. Make sure that the Nalpeiron Licensing Service is gone (Right click on "Computer"->Manage->Services and Application->Services and see if you find it in that list.)
3. If it is not gone, you have to remove it using the command prompt entering the following command:
"sc delete nlsX86cc"
That will delete the service and consequently allow GMATPrep to install successfully.

Hope this helps,
Kevin
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Re: Cannot install new gmatprep 2 software [#permalink] New post 06 Apr 2012, 09:25
There is a new version of the software, that fixed the Integrated Reasoning scoring problem. I guess you can try that.
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Re: Cannot install new gmatprep 2 software [#permalink] New post 09 Apr 2012, 14:36
Kevinst wrote:
I had the same problem on a Windows 7 64bit machine.
I also had installed Nitro PDF Professional.

Steps to make it work:
1. Uninstall Nitro PDF Professional
2. Make sure that the Nalpeiron Licensing Service is gone (Right click on "Computer"->Manage->Services and Application->Services and see if you find it in that list.)
3. If it is not gone, you have to remove it using the command prompt entering the following command:
"sc delete nlsX86cc"
That will delete the service and consequently allow GMATPrep to install successfully.

Hope this helps,
Kevin


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Re: Cannot install new gmatprep 2 software [#permalink] New post 08 May 2012, 09:13
Kevinst wrote:
I had the same problem on a Windows 7 64bit machine.
I also had installed Nitro PDF Professional.

Steps to make it work:
1. Uninstall Nitro PDF Professional
2. Make sure that the Nalpeiron Licensing Service is gone (Right click on "Computer"->Manage->Services and Application->Services and see if you find it in that list.)
3. If it is not gone, you have to remove it using the command prompt entering the following command:
"sc delete nlsX86cc"
That will delete the service and consequently allow GMATPrep to install successfully.

Hope this helps,
Kevin



Thanks a lot Kevin! It worked!
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Re: Cannot install new gmatprep 2 software [#permalink] New post 24 Jun 2012, 09:50
Kevinst wrote:
I had the same problem on a Windows 7 64bit machine.
I also had installed Nitro PDF Professional.

Steps to make it work:
1. Uninstall Nitro PDF Professional
2. Make sure that the Nalpeiron Licensing Service is gone (Right click on "Computer"->Manage->Services and Application->Services and see if you find it in that list.)
3. If it is not gone, you have to remove it using the command prompt entering the following command:
"sc delete nlsX86cc"
That will delete the service and consequently allow GMATPrep to install successfully.

Hope this helps,
Kevin


I had the same problem. And this worked for me!! Thanks a lot!!
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Re: Cannot install new gmatprep 2 software [#permalink] New post 13 Aug 2012, 04:49
I typed "sc delete nlsX86cc". But it showed that "access is denied". What should I do? Thx
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Re: Cannot install new gmatprep 2 software [#permalink] New post 13 Aug 2012, 07:11
123cba wrote:
I typed "sc delete nlsX86cc". But it showed that "access is denied". What should I do? Thx


Make sure that you run the command prompt as an Administrator.
Right click on the command prompt and click "Run as Administrator".

That should do it.

If you don't have Administrator rights, talk to your domain administrator and let him do it.
If all that doesn't work and you only have 3 days left (according to your PM): Just install it on any other machine that had never been running Nitro and don't waste any more time :-)
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Re: Cannot install new gmatprep 2 software [#permalink] New post 26 Aug 2012, 11:37
Kevinst wrote:
I had the same problem on a Windows 7 64bit machine.
I also had installed Nitro PDF Professional.

Steps to make it work:
1. Uninstall Nitro PDF Professional
2. Make sure that the Nalpeiron Licensing Service is gone (Right click on "Computer"->Manage->Services and Application->Services and see if you find it in that list.)
3. If it is not gone, you have to remove it using the command prompt entering the following command:
"sc delete nlsX86cc"
That will delete the service and consequently allow GMATPrep to install successfully.

Hope this helps,
Kevin


Had the same problem and your solution worked. Thanks!
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Re: Cannot install new gmatprep 2 software [#permalink] New post 12 Dec 2012, 09:27
Kevinst wrote:
I had the same problem on a Windows 7 64bit machine.
I also had installed Nitro PDF Professional.

Steps to make it work:
1. Uninstall Nitro PDF Professional
2. Make sure that the Nalpeiron Licensing Service is gone (Right click on "Computer"->Manage->Services and Application->Services and see if you find it in that list.)
3. If it is not gone, you have to remove it using the command prompt entering the following command:
"sc delete nlsX86cc"
That will delete the service and consequently allow GMATPrep to install successfully.

Hope this helps,
Kevin



Thank you!!! amazing
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Re: Cannot install new gmatprep 2 software [#permalink] New post 12 Dec 2012, 11:31
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Kevinst wrote:
I had the same problem on a Windows 7 64bit machine.
I also had installed Nitro PDF Professional.

Steps to make it work:
1. Uninstall Nitro PDF Professional
2. Make sure that the Nalpeiron Licensing Service is gone (Right click on "Computer"->Manage->Services and Application->Services and see if you find it in that list.)
3. If it is not gone, you have to remove it using the command prompt entering the following command:
"sc delete nlsX86cc"
That will delete the service and consequently allow GMATPrep to install successfully.

Hope this helps,
Kevin

thank you so much. you are real angles!! thank you, it worked for me too.
Re: Cannot install new gmatprep 2 software   [#permalink] 12 Dec 2012, 11:31
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