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New Version of GMATPrep installation error

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New Version of GMATPrep installation error [#permalink] New post 27 Mar 2013, 09:24
Hi everyone,

Rebecca (Official GMAT Rep from GMAC) has mentioned about the latest version of GMATPrep in the link given below.
new-gmatprep-update-version-149820.html


I have downloaded it and installed on my Windows 7 laptop. When I had entered my mba.com site email user id and password, an unknown error screen is appearing.I had uninstalled the file, restarted the machine, then installed the GMATPrep again. But, the same screen is showing up again.

I'm able to log in to the mba.com sit with my email id and password.

Please see the attached image.

Can some one please look in to this issue?

Thanks.
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GMATPRep Error.jpg
GMATPRep Error.jpg [ 101.7 KiB | Viewed 3320 times ]


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Last edited by psr3458 on 27 Mar 2013, 11:13, edited 2 times in total.
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Re: New Version of GMATPrep installation error [#permalink] New post 27 Mar 2013, 09:27
Expert's post
Did you have the previous version installed or was it a clean install?


Edit: Mine was an upgrade from the previous edition and I have the same issue - Unknown Error
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Re: New Version of GMATPrep installation error [#permalink] New post 27 Mar 2013, 09:32
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Expert's post
I have emailed the GMAC representative with the message and the issue - stay tuned please.
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Re: New Version of GMATPrep installation error [#permalink] New post 27 Mar 2013, 09:41
Thanks for the quick reply BB. Appreciate your help. I had the previous version installed first. Uninstalled the old version, deleted the files then tried to install the latest GMATPrep.
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Affiliations: UA-1K, SPG-G, HH-D
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Re: New Version of GMATPrep installation error [#permalink] New post 27 Mar 2013, 09:56
Expert's post
Just heard back from the GMAC:

Quote:
Hi BB,

Thanks for your note. I’m having our team look into it immediately and will get back to you with an update shortly

Best regards,
XXX

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Re: New Version of GMATPrep installation error [#permalink] New post 27 Mar 2013, 10:34
I am having the same error too. Waiting for a fix ! I have gmatprep 1.0 and gmatprep 2.1.xxx installed and running fine before. today when i tried to upgrade gmatprep 2.1 to 2.2 , i was having the same error as above
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Re: New Version of GMATPrep installation error [#permalink] New post 27 Mar 2013, 10:39
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Hi, this is Rebecca Loades from GMAC. The 'other' Rebecca shared your post with me and asked me to investigate the issue.

We've uncovered a temporary problem with the user authentication service and are looking into it as I type. It should be online again soon so please try again later.

Apologies for the error, it will be resolved soon.

Cheers,
Rebecca
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Re: New Version of GMATPrep installation error [#permalink] New post 27 Mar 2013, 23:31
While installing the GMAT prep software yesterday and got a weird "Error 2 : Specified file not found,unable to start NLS service" .

I resolved the issue by myself but in case you guys run into it ,perform the below :

1)Go to services ( type "services.msc" in your Run box)
2) Make sure your windows event log service under "services" is in running mode. If not,just start it.
3)Make sure your NLS( Network List service) is in running mode. If not,just start it.

After you checked the below, try installing the package again.

Cheers,
Viv
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Re: New Version of GMATPrep installation error [#permalink] New post 28 Mar 2013, 10:47
rebeccaloades wrote:
Hi, this is Rebecca Loades from GMAC. The 'other' Rebecca shared your post with me and asked me to investigate the issue.

We've uncovered a temporary problem with the user authentication service and are looking into it as I type. It should be online again soon so please try again later.

Apologies for the error, it will be resolved soon.

Cheers,
Rebecca


Thank you ! the error is fixed this morning !
hmm I took a practice test ( 300 score of course with random answer selections ). Awesome, I could review the test at any later date even if i exit the software after completing the test. No need of saving screenshots anymore ! Of course I loved the timing feature that is just awesome where it graphically shows the time taken per section and for each problem !

The only feature I can request of next update is the difficulty level of each problem in a review screen after taking a test !

Great Work GMAC !!!! Kudosss
Re: New Version of GMATPrep installation error   [#permalink] 28 Mar 2013, 10:47
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