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# New Version of GMATPrep installation error

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Intern
Status: Durham
Affiliations: AIChE, AAEES, EIT
Joined: 09 Jun 2011
Posts: 13

Kudos [?]: 5 [0], given: 19

Location: United States (NC)
GPA: 3.8
WE: Consulting (Consulting)
New Version of GMATPrep installation error [#permalink]

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27 Mar 2013, 09:24
Hi everyone,

new-gmatprep-update-version-149820.html

I have downloaded it and installed on my Windows 7 laptop. When I had entered my mba.com site email user id and password, an unknown error screen is appearing.I had uninstalled the file, restarted the machine, then installed the GMATPrep again. But, the same screen is showing up again.

Can some one please look in to this issue?

Thanks.
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GMATPRep Error.jpg [ 101.7 KiB | Viewed 5232 times ]

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Last edited by psr3458 on 27 Mar 2013, 11:13, edited 2 times in total.

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GMAT 1: 750 Q49 V42
Re: New Version of GMATPrep installation error [#permalink]

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27 Mar 2013, 09:27
Did you have the previous version installed or was it a clean install?

Edit: Mine was an upgrade from the previous edition and I have the same issue - Unknown Error
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Kudos [?]: 29412 [0], given: 5337

Founder
Joined: 04 Dec 2002
Posts: 16088

Kudos [?]: 29412 [1], given: 5337

Location: United States (WA)
GMAT 1: 750 Q49 V42
Re: New Version of GMATPrep installation error [#permalink]

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27 Mar 2013, 09:32
1
KUDOS
Expert's post
I have emailed the GMAC representative with the message and the issue - stay tuned please.
_________________

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Just starting out with GMAT? Start here... or use our Daily Study Plan

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Kudos [?]: 29412 [1], given: 5337

Intern
Status: Durham
Affiliations: AIChE, AAEES, EIT
Joined: 09 Jun 2011
Posts: 13

Kudos [?]: 5 [0], given: 19

Location: United States (NC)
GPA: 3.8
WE: Consulting (Consulting)
Re: New Version of GMATPrep installation error [#permalink]

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27 Mar 2013, 09:41
Thanks for the quick reply BB. Appreciate your help. I had the previous version installed first. Uninstalled the old version, deleted the files then tried to install the latest GMATPrep.
_________________

Live as if you were to die tomorrow. Learn as if you were to live forever. (Gandhi)

Kudos [?]: 5 [0], given: 19

Founder
Joined: 04 Dec 2002
Posts: 16088

Kudos [?]: 29412 [0], given: 5337

Location: United States (WA)
GMAT 1: 750 Q49 V42
Re: New Version of GMATPrep installation error [#permalink]

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27 Mar 2013, 09:56
Just heard back from the GMAC:

Quote:
Hi BB,

Thanks for your note. I’m having our team look into it immediately and will get back to you with an update shortly

Best regards,
XXX

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Manager
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Re: New Version of GMATPrep installation error [#permalink]

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27 Mar 2013, 10:34
I am having the same error too. Waiting for a fix ! I have gmatprep 1.0 and gmatprep 2.1.xxx installed and running fine before. today when i tried to upgrade gmatprep 2.1 to 2.2 , i was having the same error as above

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Official GMAC Representative
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Re: New Version of GMATPrep installation error [#permalink]

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27 Mar 2013, 10:39
2
KUDOS
Expert's post
Hi, this is Rebecca Loades from GMAC. The 'other' Rebecca shared your post with me and asked me to investigate the issue.

We've uncovered a temporary problem with the user authentication service and are looking into it as I type. It should be online again soon so please try again later.

Apologies for the error, it will be resolved soon.

Cheers,
Rebecca

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Intern
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Location: Singapore
Concentration: Strategy, Entrepreneurship
GMAT 1: 620 Q48 V27
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Re: New Version of GMATPrep installation error [#permalink]

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27 Mar 2013, 23:31
While installing the GMAT prep software yesterday and got a weird "Error 2 : Specified file not found,unable to start NLS service" .

I resolved the issue by myself but in case you guys run into it ,perform the below :

1)Go to services ( type "services.msc" in your Run box)
2) Make sure your windows event log service under "services" is in running mode. If not,just start it.
3)Make sure your NLS( Network List service) is in running mode. If not,just start it.

After you checked the below, try installing the package again.

Cheers,
Viv

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Manager
Status: prepping all the way !
Joined: 06 Dec 2011
Posts: 92

Kudos [?]: 119 [0], given: 41

Location: India
Concentration: Entrepreneurship, Finance
Schools: ISB '15
GPA: 3.49
WE: Analyst (Computer Software)
Re: New Version of GMATPrep installation error [#permalink]

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28 Mar 2013, 10:47
Hi, this is Rebecca Loades from GMAC. The 'other' Rebecca shared your post with me and asked me to investigate the issue.

We've uncovered a temporary problem with the user authentication service and are looking into it as I type. It should be online again soon so please try again later.

Apologies for the error, it will be resolved soon.

Cheers,
Rebecca

Thank you ! the error is fixed this morning !
hmm I took a practice test ( 300 score of course with random answer selections ). Awesome, I could review the test at any later date even if i exit the software after completing the test. No need of saving screenshots anymore ! Of course I loved the timing feature that is just awesome where it graphically shows the time taken per section and for each problem !

The only feature I can request of next update is the difficulty level of each problem in a review screen after taking a test !

Great Work GMAC !!!! Kudosss

Kudos [?]: 119 [0], given: 41

Intern
Joined: 31 Oct 2014
Posts: 1

Kudos [?]: [0], given: 4

Getting Error while installing GMATPrep [#permalink]

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19 Nov 2014, 00:32
I am facing similar issue in installing the GMAT Prep software over MacOSX version 10.9.5
Is there any way to troubleshoot the error.
Attachments

Screen Shot 2014-11-19 at 1.58.23 pm.png [ 266.96 KiB | Viewed 1776 times ]

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Getting Error while installing GMATPrep   [#permalink] 19 Nov 2014, 00:32
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# New Version of GMATPrep installation error

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