Shocked by top 25 school!!!!

I experienced something similar with a different school. One of my recommenders couldn't submit his recommendation because an earthquake last year off the coast of Taiwan disrupted internet service between China and the US. The school said that my recommender could just email it in. Once it was there, I confirmed by phone that it was be added to my application package.

As time passed by, I wasn't called for an interview and I thought I was dinged. Then, on decision day I logged in to check my result and got nothing. I called in to find that they handn't reviewed my application for this round (R2) because it wasn't complete. I rehashed the details and they offered to consider it for R3. I wanted to decide on a school before R3 decisions so I told them no thanks. My fee was not refunded (I didn't ask) and the time I spent preparing that application was a total waste.

Not sure what you can demand at this point. If it was clearly their error, ask them to consider you for this year; or that your application be considered for next year. If you try to force them to do anything, they might just go ahead and ding you.