PrateekDua wrote:
Hi Guys,
Even though I chose "Option C" but I was really confused b/w "Option C" and "Option D".
Can anyone please explain why "Option D" is rejected?
Over the past decade, many companies have begun using automated telephone services; callers hear a machine-generated voice and are able to select options using the numbers on the telephone keypad. Research shows that callers are more patient when the machine-generated voice is that of a woman. Thus, smaller companies that cannot afford automated services should consider hiring women, rather than men, to interact with costomers by phone.
Which of the following, if true, would be most damaging to the conclusion above?
A. Automated telephone services are becoming cheaper and cheaper every year.
B. Patient customers tend to order more products and return fewer products than impatient customers.
C. A separated study indicated that extra patience exhibited by callers is limited to interactions with an automated system.
D. Some customers prefer automated systems to talking with a live person.
E. On average, callers are only slightly more patient when interacting with a female voice, rather than a male voice, in an automated telephone system.
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I'd say Choice C is better than Choice D.
D takes care of only
SOME CUSTOMERS. --- It could be 10 in a 100, so still we have 90 folks who prefer otherwise. Doesn't hurt the argument.
SOME word is ambiguous when it comes to weaken or strengthen the argument.
Does it makes sense?