Ralphcuisak wrote:
Hi,
I have the same plight as the user above me. I took the test in Bangalore,Think Education LLP on in may and received my official scores as well.Yesterday i got an email from GMAC that my score is being cancelled due to "testing irregularities" at the center.The following is the mail i recieved.
Dear xxxxxxxxxx,
As a result of irregularities in test taking reported at the Pearson VUE test center, Think Education Advisory Services LLP, located in Bangalore, India, the GMAT® score that you received when you took the GMAT® exam there on xxxxx is being cancelled. As indicated to you when you agreed to the GMAT® Test Policies and Procedures in the GMAT® Handbook, the Graduate Management Admission Council and/or Pearson VUE may cancel or withhold scores if, in our judgment, there is a good-faith basis to question the validity of any score for any reason.
You may retake the GMAT® exam, at no additional cost to you provided you contact us within 15 days from the date of this notice. In the event we do not receive a response from you at the end of the 15 days (xxxxxxx), your score from this testing event will be noted as cancelled and schools receiving your score from this testing event will be informed accordingly.
To schedule your free retest, you will need to call the customer service line and ask to speak to a GMAT Program Coordinator at the number listed below. Please reference this incident number when you call: xxxxxx.
APAC: Telephone: +852-3077-4926, 9 a.m. to 6 p.m. AEST
India: +91 120-439-7830, 9 a.m. to 6 p.m. Indian Standard Time
China: Phone: +86-10-82345675, Monday – Friday, 8:30 a.m. – 5 p.m. China Standard Time
US: Telephone (toll-free): +1 (800) 717-GMAT (4628), 7 a.m. to 7 p.m. U.S. Central Time
Sincerely,
GMAT® Test Security
Graduate Management Admission Council® (GMAC®)
I tried getting to the bottom of this but to no avail.Sending emails to all possible channels is not helping either as there is no prompt response.I am deeply disheartened by the failure of the GMAC team to handle this appropriately.If there were any technical glitches an pointed out by one customer care executive(after much resistance),why were test takers allowed to finish the test and be done with it in the first place?Also,it's been almost a month now and i may/may not perform as well as i did this time.Who is responsible for that in this scenario?This is an examination with high stakes and such events are totally unfair given the turnaround time of GMAC.
I implore you to look into the matter as having to retake the exam is not really the best thing that can happen to someone.
Regards,
Ralph
Hi Everyone,
I just wanted to add to the above complaint written by Ralph. I had given my exam on 17th of May at the same center as Ralph. And i got the exact same mail as she did.. which am quoting below..
03 June, 2015
Dear xxxxxxxxxxxxxx,
As a result of irregularities in test taking reported at the Pearson VUE test center, Think Education Advisory Services LLP, located in Bangalore, India, the GMAT® score that you received when you took the GMAT® exam there on 17-May-15 is being cancelled. As indicated to you when you agreed to the GMAT® Test Policies and Procedures in the GMAT® Handbook, the Graduate Management Admission Council and/or Pearson VUE may cancel or withhold scores if, in our judgment, there is a good-faith basis to question the validity of any score for any reason.
You may retake the GMAT® exam, at no additional cost to you provided you contact us within 15 days from the date of this notice. In the event we do not receive a response from you at the end of the 15 days (xxxxxxxxx), your score from this testing event will be noted as cancelled and schools receiving your score from this testing event will be informed accordingly.
To schedule your free retest, you will need to call the customer service line and ask to speak to a GMAT Program Coordinator at the number listed below. Please reference this incident number when you call: xxxxxxxxx.
APAC: Telephone: +852-3077-4926, 9 a.m. to 6 p.m. AEST
India: +91 120-439-7830, 9 a.m. to 6 p.m. Indian Standard Time
China: Phone: +86-10-82345675, Monday – Friday, 8:30 a.m. – 5 p.m. China Standard Time
US: Telephone (toll-free): +1 (800) 717-GMAT (4628), 7 a.m. to 7 p.m. U.S. Central Time
Sincerely,
GMAT® Test Security
Graduate Management Admission Council® (GMAC®)
As Ralph has said, We have gotten absolutely no concrete reason for this. Irregularities cannot affect 3 specific people on 3 different days.. Besides, Even if GMAC has the authority to cancel our scores, dont we deserve an explanation?? We have always heard that GMAC tries its best to help out its candidates.. As of now, we havent been helped at all. Everyone asks us to go to talk to someone else.. No one actually wants to understand how deeply we are affected by it.. Imagine getting the score u have worked 4months to get, and then being told that the score is not valid due to no fault of yours. If it is the center's fault, blame the center. Not the candidate who was just unlucky in giving at that center and at that particular time.. Also is there a guarantee that it will not happen again?? to any other person or to us again?? We have to replan our entire career path because of this.. Our request to you is to please get our scores reinstated. Its something we have worked very hard for and i don't think we should be on the receiving end of any punishments because of it. GMAC can review the footage of the days on when we gave the test to see that we were not involved in any suspicious activities and all other evidence related to it. So once again, i hope that GMAC can understand our concerns better than they have by now, and reinstate our scores. It would be a huge huge relief to us and something that we will always remember and thank GMAC for.
Regards,
V.K
close
03 Jun 2015, 21:10
I am really curious to know what the issue is and if everyone who got over 700 is being questioned and asked to retake....
