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System Hanged Twice for 10 minutes

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Abhinav_1696
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System Hanged Twice for 10 minutes [#permalink] New post   03 Oct 2019, 04:36
I appeared for my GMAT Exam today.
The system got frozen 2 times during the test for 10 minutes each. When the test resumed, the timer showed 1.5 mins less each time. Can this affect the score? And also how can I complain regarding it?

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ScottTargetTestPrep
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Re: System Hanged Twice for 10 minutes [#permalink] New post   03 Oct 2019, 07:49
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Hi Abinav_1696,

Did you speak to the folks at the test center after your exam?
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Abhinav_1696
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Re: System Hanged Twice for 10 minutes [#permalink] New post   03 Oct 2019, 08:12
ScottTargetTestPrep wrote:
Hi Abinav_1696,

Did you speak to the folks at the test center after your exam?



I did. They asked me to mail GMAC regarding it.

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Hovkial
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Re: System Hanged Twice for 10 minutes [#permalink] New post   03 Oct 2019, 09:35
Abhinav_1696 wrote:
I appeared for my GMAT Exam today.
The system got frozen 2 times during the test for 10 minutes each. When the test resumed, the timer showed 1.5 mins less each time. Can this affect the score? And also how can I complain regarding it?

Posted from my mobile device


Contact GMAC/Pearson and describe in detail the issues you faced. They will corroborate with the test center.

From what you have described, this situation warrants official cancellation of the test. You may be entitled to a free retake.
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freedom128
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Re: System Hanged Twice for 10 minutes [#permalink] New post   04 Oct 2019, 13:12
Yes, you deserve and need to quickly file a complaint to gmac. In your case, you can get a refund and register your next GMAT (the previous test will be cancelled)

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Staphyk
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Re: System Hanged Twice for 10 minutes [#permalink] New post   04 Oct 2019, 13:31
Oops! quickly contact GMAC.
Abhinav_1696 wrote:
I appeared for my GMAT Exam today.
The system got frozen 2 times during the test for 10 minutes each. When the test resumed, the timer showed 1.5 mins less each time. Can this affect the score? And also how can I complain regarding it?

Posted from my mobile device
User avatar
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freedom128
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Re: System Hanged Twice for 10 minutes [#permalink] New post   06 Oct 2019, 00:45
Yes, you deserve and need to quickly file a complaint to gmac. In your case, you can get a refund and register your next GMAT (the previous test will be cancelled).

The Test center will usually provide you with a reference code to file a complaint

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ScottTargetTestPrep
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Re: System Hanged Twice for 10 minutes [#permalink] New post   13 Oct 2019, 17:56
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Abhinav_1696 wrote:
ScottTargetTestPrep wrote:
Hi Abinav_1696,

Did you speak to the folks at the test center after your exam?



I did. They asked me to mail GMAC regarding it.

Posted from my mobile device


Sounds good. Let me know when things get sorted out.
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Re: System Hanged Twice for 10 minutes [#permalink]
13 Oct 2019, 17:56
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