The assurance company needs to layoff workers, but wants to continue to provide high level service. It hires consultants to determine whom to lay off. The consultants say lay off adjusters who take the longest to complete their work on claims.

B is the answer because one can imagine a situation where the most complex claims will take longer than really simple claims. If your complex claims are being handled by your best people and they take longer, then the consultants suggestion will result in you laying off your best people. That's not ideal at all.

C doesn't really call into question the consultants recommendation does it? I mean, look, it says that claims will not be paid until the adjuster makes final determination. That seems to support the idea that hey, this company really needs to get rid of people who take too long on claims right?

Another way to think about it is that you have a group of people working on claims. They all having varying speeds of completing their work. Now a bunch of them are going to be laid off. That means that the remaining workers will have to pick up the work of the laid off workers. In this situation knowing that your remaining workers are going to have to take the work of the laid off workers, would you rather lay off the slow people or the fast people? Well, you'd lay off the slow people right because if you gave the slow people even more work, they'd take even longer to complete the claims whereas if you gave the fast people the slow people's work, they'd be better able to get the claims done quickly.

Thus, C supports the consultants conclusion and is the incorrect answer.

P1 : Vasquez-Morrell Assurance specializes in insuring manufacturers.
P2 : Whenever a policyholder makes a claim, a claims adjuster determines the amount that Vasquez-Morrell is obligated to pay.
P3 : Vasquez-Morrell is cutting its staff of claims adjusters by 15 percent.
Goal : To ensure that the company’s ability to handle claims promptly is affected as little as possible by the staff cuts,
Method to achieve the goal : consultants recommend that Vasquez-Morrell lay off those adjusters who now take longest, on average, to complete work on claims assigned to them.

Assumption: method to achieve the goal will not have other bad impact on the goal.

To find the 'statement which most seriously calls into question the consultants’ criterion for selecting the staff to be laid off', we need to hit out assumption. So, we need to show that if there is longer time taking staffs are laid off, it will impact the ability to handle claims promptly.

(A) If the time that Vasquez-Morrell takes to settle claims increases significantly, it could lose business to other insurers.
>> It is strengthener

(B) Supervisors at Vasquez-Morrell tend to assign the most complex claims to the most capable adjusters.
>> Yeah, if complex claims handlers (and hence longer time taker) are laid off, the time taken to handle those claims would increase further than would decrease. hence, it is a weakener.

(C) At Vasquez-Morrell, no insurance payments are made until a claims adjuster has reached a final determination on the claim.
>> nonsensical

(D) There are no positions at Vasquez-Morrell to which staff currently employed as claims adjusters could be reassigned.
>> there is scarcity of jobs there. laid off employee will not be given work. But how does that matters.

(E) The premiums that Vasquez-Morrell currently charges are no higher than those charged for similar coverage by competitors.
>> nonsensical

So here's what we're being asked for:



And this is the consultants’ criterion for selecting the staff to be laid off:



And as kumarashok29 mentioned, here's the company's goal, in the exact words of the passage:



Kumarashok29's answer is pretty thorough here -- but let's talk a little bit more about B.

Suppose that B is true, and "supervisors at Vasquez-Morrell tend to assign the most complex claims to the most capable adjusters." If so, then the company's best adjusters might also be among the slowest, since they're assigned the most complex claims. And "the most capable adjusters" are exactly the ones that you don't want to lay off. If the company lays off the best adjusters, it follows that their goal ("handle claims promptly") will be undermined.

I hope this helps!
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Vasquez-Morrell Assurance specializes in insuring manufacturers. Whenever a policyholder makes a claim, a claims adjuster determines the amount that Vasquez-Morrell is obligated to pay. Vasquez-Morrell is cutting its staff of claims adjusters by 15 percent. To ensure that the company’s ability to handle claims promptly is affected as little as possible by the staff cuts, consultants recommend that Vasquez-Morrell lay off those adjusters who now take longest, on average, to complete work on claims assigned to them.

Which of the following, if true, most seriously calls into question the consultants’ criterion for selecting the staff to be laid off?


(A) If the time that Vasquez-Morrell takes to settle claims increases significantly, it could lose business to other insurers.

Strengthener. Out.

(B) Supervisors at Vasquez-Morrell tend to assign the most complex claims to the most capable adjusters.

Correct. One could falsely believe that those who take the longest are incapable. But, in actuality this choice says those guys are the best at handling complex claims. With these adjusters gone, there will be no one left to handle such claims and that would certainly affect the company’s ability to handle claims properly.

(C) At Vasquez-Morrell, no insurance payments are made until a claims adjuster has reached a final determination on the claim.

Extra supplemental information. Out.

(D) There are no positions at Vasquez-Morrell to which staff currently employed as claims adjusters could be reassigned.

Irrelevant. We need to attack the criterion. The argument could still hold even if these guys could not be reassigned.

(E) The premiums that Vasquez-Morrell currently charges are no higher than those charged for similar coverage by competitors.

Irrelevant.
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Hi GMATNinja, I think that although B might be "the best answer" it's barely logically connected to the premises

In order for B to be a strong answer you would totally have to assume that the most capable claim adjusters working the most complex cases take on average more time to solve their cases than their less capable peers working less complex cases, and I don't think this is logically sounded.

I think the most complex cases could not only be solved in roughly the same average time than the rest of the cases, but even in less time since they are handled by the most capable employees. I say this not only out of intuition but from professional experience, since most capable employees tend to be so much productive that their less experienced or capable peers.

Therefore I find the "correct answer" VERY unappealing, do you think I'm missing something here?

You are not wrong. I remember GmatNinja's words. I remember he repeated many times in his posts that we need to find an option among given 5 because the question asked is MOST.
Which of the following, if true, most seriously calls into question the consultants’ criterion for selecting the staff to be laid off?

In this question, whatever theory we apply, the fact is that there is no other option except B even that close. B not be a best answer , but it is right answer given to the question , among available 5 options.

It’s important to keep in mind that the question merely asks for an answer choice that seriously calls into question the consultants’ criterion. This means that we don’t necessarily need an answer choice that would devastate the criterion or prove the criterion wrong. Rather, we just need an answer choice that gives us reason to QUESTION the consultants’ criterion.

The consultants seem to believe that the adjusters who take the longest are the least competent when it comes to the ability to handle claims promptly. This would likely be true if claims are randomly assigned.

But (B) tells us that the most complex claims are assigned to the most capable adjusters. It’s possible that, as you suggest, the most capable adjusters still handle these claims quickly. But it’s also possible that the level of complexity requires additional work and additional time. We don’t know, and we can’t assume either.

So maybe we can’t say that (B) devastates the consultants’ criterion. But because (B) introduces the possibility that the speed at which claims are handled is not indicative of the competence of adjusters, it gives us plenty of reason to QUESTION the consultants’ criterion. For that reason, (B) is the best answer choice.

I hope that helps!
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