Post Your Questions to GMAC Official Representative Here

Hello minwoswoh,

We understand the importance of details when it comes to the GMAT exam. So, we want to make sure we provide you with accurate information and answers to your questions. We are looking into these questions, and will respond as soon as we can. We appreciate your patience.

Thank you,
Jeremy

Hello,

That did not happen as originally expected (clearly - since we're now in 2016), and we are still developing a final launch date for the new software. Once I have an update on this, I'll be sure to share it here. We know there is a desire for more prep materials and are looking to provide that for our users. Thank you for your input and ideas - I will certainly share this with our product teams.

Thanks,
Jeremy

Hi!


I would like to ask you about the new GMAT.
I understood that the new section will have a separate score between 1 and 8 but I noticed that the number of questions for the math and verbal is changing as well. The math section will have only 30 questions and the verbal will have 45 questions.
What about the time dedicated to the math and verbal sections? Is it changing as well?

Thanks for your time and consideration.

Good afternoon!

I have to change my official name (my last name has been changed) in my profile to match my government documents. Is this a complicated process? I have yet to register for the test if that helps. I had created an account last year which is why this is an issue now.

Thanks for the quick reply!

This is awkward, but now I know the reason why I didn't find it. Amazon.com says it's "currently not available", thus it didn't even pop up in searches. Do you know anything about what's the reason for this?

See here:
https://www.amazon.com/dp/B008846CAC/ref ... le_ext_tmb

(I could only navigate to the kindle edition by taking a look at the preview offered at the print version's page, and then switching there to Kindle. It's otherwise unaccessible.)

Edit: I contacted Amazon and they said they don't know why it's unavailable and that I should contact GMAC about it.

I took the GMAT on Feb the 13th booking on phone , and a few minutes ago I scheduled online it for the 3rd of April , received the confirmation email and the payment receipt , but still my profile under the title" future exams" has this sentence "You do not have any exams scheduled."

Is this normal?

Hi Rebecca,
Can you please get us any update on the Exam pack 1? When we might get to download it for our prep...? Are the this year R1 applicants going to get to use it well in advance ?
Multiple sources including NBC news have reported that GMAC will release an add-on package, Exam Pack 1 featuring additional computer adaptive practice GMAT exams with new questions, later this year.

This is a much needed addition. I think most of us will look forward to the same.

Dear GMAC team,

It's been more than 3 months and I am yet to get the answers to my questions...so much for your customer service.

I do NOT want to give up on my thought that GMAC is a reasonable and ethical organization. GMAC, though, has not been acting like one.

I look forward to your answers.

Sincerely,
Govind Singh Patwal

Hello Rebecca,

Thanks for your reply. I do have another question. I have scheduled my GMAT appointment in Boston, MA. Usually after scheduling appointment, I thought GMAC sends a mail to your mailing address - with appointment confirmation and a CD. Obviously, I have received an appointment confirmation in email and I am able to download the tests through mba.com (official website). But, just wanted to be sure - if I have missed the mail or GMAC no longer sends the appointment confirmation mail with the CD.

Thanks

Hi GMAC representative,

I have my GMAT in another ten days.

A surgery was done in my left ankle [due to an ankle fracture] two weeks back. Due to this, i cannot walk using my left leg temporarily and I cannot make movements in my left ankle. Hence, I am using crutches to walk.

Will I be allowed to bring my crutches to my seat in the test center ? And in case, if I am not able to keep my left foot hanging/placed softly on the floor, will I be given a stool/chair to support my leg ? Do I need to get prior permission for this case and how do I do so?


Thank you.

Hello,

I mailed a query last week to PearsonVUE regarding an issue with additional GMAT score report order charges. However, since then, I have not received ANY response or update to my query/complaint - not even an automated email, OR a response to my follow up email on the status.

I have also tried calling several times (STD) to the Asia-Pacific Customer Service (+91 120-439-7830) during India business hours but to NO avail. The automated response does not respond to any of my inputs and merely runs on a loop no matter which option I select. This is the result even after multiple attempts on various times of the day!

It is hard to comprehend that an institute like PearsonVUE offers such poor service and cannot even establish a reliable way for customers to reach them.

The only other option I have is to try the other international PearsonVUE centers, but looking at numerous complaints, I am not very hopeful (not to mention less than enthused about having to make costly international calls because the number for my region/ country DID NOT WORK).

I am stuck with a transaction charge for a score report which I am not even sure I ordered (I never received a post-transaction-notification email for this, as for earlier orders).

How soon can I expect a turnaround on the status?

I can provide additional information specific to my complaint if it means getting some response.

Thank you.

I posted a topic here (gmat-prep-software-can-you-review-answers-191649.html) without realizing there is a separate topic devoted to GMAT related questions.

My question from the topic mentioned above:
"I was wondering if in the latest version of the official GMAT Prep software, are you able to "go back" and review your answers after you've completed a test?

I know that in earlier versions of the software, once you quit the browser test, your answers were NOT saved... so there was no way to go back and review the test with your answers."

Hello GMAC Officials :

I am feeling tired and extremely distressed on the findings by APAC GMAT officals . I raised a concern and my incident ticket number is 206868407.

It is my humble request to GMAC official here to kindly intervene in the ongoing investigation conducted by APAC GMAT Team official . The complain was against the unfair practice by the test coordinators at test center - THINK EDUCATION ADVISORY SERVICES LLP. ( Bangalore , India)

The first response by APAC GMAT Team official that wait time was less than 20 mins and then the exam was resumed is absolutely false .I can be as sure as death that exam conducted after 30 Mins of break . so , I have replied to his incorrect finding with the hard core evidence .

I am pretty sure that the next finding will be that "we did not see any one behind you during test" .Before it gets too late , I kindly request the GMAC officials to have some one assigned and conduct a fair investigation. I am ready to answer any question they have for me .


My questions are -why is the investigation not conducted in a fair manner ? What have they done to find out my first concern - Just called up the TA ?

I don't know how fairly the tests are conducted and how biased the reports are after this incident , but I am starting to lose faith . I gave the evidence that I received a call from the test center to come back and write the test at cetain hour ( narrated in the mail to APAC offical ) . Did they not see the recording what time I left the chair after the outage started and at what time I sat on the chair after I was called to the test center . Or are the videos tampered ?

My only fault is - I choose a wrong GMAT Center to appear for the test that has highly unprofessional test coordinators . I have raised this concern to <pvapcustomerservice@pearson.com>

I request the GMAC officials in GC to please understand the turmoil one has to go through because of this . Even if I reappear for the test again I will be scared that this incident could repeat again and no one is there to listen to me . Please guide me in the right direction as I know the subsequent findings are going to be false like the first one .

UPDATE : I spoke to customer representative named - Nisha & her Supervisor named Murphy .

Nisha updated me on call that the staff at the the test center have acknowledged that there was a server error in between the test. However, I have not received any such update on mail. There is no mention of tampering with the system that I have clearly specified in the Mail.

For some reasons the GMAC - Asia team is showing excessive unfair partiality to the TAs at the test center. Moreover,trying to manipulate statements so that I am not entitled to retake the test . What they do not understand is a candidate will not go through this much effort to ask for a fair chance if he/she is manipulating . Murphy ( customer representative) asked me to wait for more days and then wait for a response from Aditya P who is doing the research . How much long they want me to wait now ....?It takes 1 week from the coordinator to reply and that too incorrectly . I am tired of following up with them.

Regards

Hello,

I understand your deep concern about this issue. We have your information and are escalating this through the proper channels. Thank you for providing the level of detail you have here and on other channels. This really helps us to assist you. I will be sure to reach out as soon as I have an update for you. Thank you.

Jeremy