Haven’t received my official report

If your file has "not been picked up," then there may have been a transmission error on the Examity end. No, this is not the same as a test that has been flagged for review. It seems that your test has somehow gotten lost in the mix. If the proctor did not stop the exam, and if you have proof that the fee was charged for your having taken the exam, then you should at least be entitled to a refund if the test does not show up. As awful as it sounds, you may want to contact Examity to ask why GMAC™ still does not have your GMAT™ Online information. Whatever answer you receive (other than to talk to GMAC™) may prove helpful in taking the next step. Be prepared to provide the date and time you took the exam to see whether the Examity team can locate the test.

Best of luck.

- Andrew

I still don’t have my score… this is so frustrating and I have contacted them so many times all I have is wait wait and wait….anybody experienced same thing here???

Posted from my mobile device

Hi ftxyyyy,

The delay is now greater than 20 days, which is (normally) the maximum. The customer service people will now be willing to escalate this, so you should reach out to them as soon as possible and let them know that it's been more than 20 days.

EDIT: Just saw this message on mba.com ("my account"):

I too have not received my official reports yet.
I wrote my official test on 27th September. I have dropped a mail to the GMAC support team and am awaiting response.

They helped me escalate the problem the week before last week….looks like the only thing is to wait and could you please let me know when your report is ready!!!

Posted from my mobile device

Thanks!!! The customer service is a joke! At first they were saying 20 calendar days which is including the weekend… now they told me is 20 business days so should be next Friday….

Posted from my mobile device