Haven’t received my official report

Question

I took the test kn Sep 24 but haven’t received the score yet. Is this normal? Should I be concern about this?

During exam I couldn’t hear the voice from protocol, but she let me finished my exam. Would this be the matter that my score got delayed?

Thank you

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AndrewN · Answer

Hello,  ftxyyyy . When you sign into your mba.com account and check your GMAT™ scores, you should see some sort of notification that your test has been flagged for review if that is indeed the case. Those reviews can take up to a month. But if you sign in and nothing looks out of sorts, only you do not see a test score, then you should reach out to the customer care team, per the response given in a separate thread by another member. Test irregularities need to be checked to ensure the exam has not been compromised, but I would not jump to conclusions until I heard something directly from GMAC™.

Good luck.

- Andrew

ftxyyyy · Answer

Hi Andrew

Thank you for your response. I don’t see the review notification when I logged in to my account. And I have contacted them, one of the agent said my file has not been picked up yet. What is this mean? Am I still being review without the notification? I’m getting anxious now and wondering why the protocol did not stop the exam if this would become a problem……

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AndrewN · Answer

If your file has "not been picked up," then there may have been a transmission error on the Examity end. No, this is not the same as a test that has been flagged for review. It seems that your test has somehow gotten lost in the mix. If the proctor did not stop the exam, and if you have proof that the fee was charged for your having taken the exam, then you should at least be entitled to a refund if the test does not show up. As awful as it sounds, you may want to contact Examity to ask why GMAC™ still does not have your GMAT™ Online information. Whatever answer you receive (other than to talk to GMAC™) may prove helpful in taking the next step. Be prepared to provide the date and time you took the exam to see whether the Examity team can locate the test.

Best of luck.

- Andrew

ftxyyyy · Answer

I still don’t have my score… this is so frustrating and I have contacted them so many times all I have is wait wait and wait….anybody experienced same thing here???

Posted from my mobile device

AjiteshArun · Answer

Hi  ftxyyyy ,

The delay is now greater than 20 days, which is (normally) the maximum. The customer service people will now be willing to escalate this, so you should reach out to them as soon as possible and let them know that it's been more than 20 days.

EDIT: Just saw this message on mba.com ("my account"):

Yogananda · Answer

I too have not received my official reports yet.
I wrote my official test on 27th September. I have dropped a mail to the GMAC support team and am awaiting response.

ftxyyyy · Answer

They helped me escalate the problem the week before last week….looks like the only thing is to wait and could you please let me know when your report is ready!!!

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ftxyyyy · Answer

Thanks!!! The customer service is a joke! At first they were saying 20 calendar days which is including the weekend… now they told me is 20 business days so should be next Friday….

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Haven’t received my official report

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