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27 Jan 2023, 08:31
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NinetyFour
As the question is written, there's no way the answer can be B. We know as a premise that Chapter has "poor customer service". We do not know as a premise why Chapter 'won' the Worst Business award in either year. It's possible that Chapter has regular service outages, say, and that explains their two Worst Business wins. But that's not even the easiest basis on which to rule out B. We have no idea who votes on this award. For all we know, some independent panel of voters in a different country evaluates all of these businesses, looking at customer reviews and company reports or whatever else, and decides who 'wins'. It's possible none of the voters even use this internet service, let alone that the customer service "affects some of the voters".
If answer B was rephrased so it wasn't so awkwardly worded -- if it said simply that customer service was relevant to some of the voters, rather than that the voters were 'affected' by the customer service -- then it at least becomes a better choice. But there remains the possibility of a third explanation, besides customer service and internet speed, for the award (service outages, say). The only answer I can justify here is E; if the argument is claiming Chapter's failure to improve its customer service led to the second award, the argument is assuming there isn't another explanation for the second award. Answer E rules out one alternate explanation, so it is an assumption, or at least it's the closest thing to an assumption that we find among the choices.
27 Jan 2023, 10:14
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IanStewart
I read 'affects voters' not to mean 'these voters suffered poor customer service at the behest of this service,' but 'affects [the vote of] voters.'
I don't think 'affects voters' must mean 'these voters PERSONALLY SUFFERED the bad customer service,' I think it just means, 'these voters are AWARE OF the poor customer service, this AFFECTS how they vote.'
Like if I vote against a politician because they want to put in prison some marginalized group, that would AFFECT me even if I wasn't in the marginalized group that was to be imprisoned. That policy AFFECTED voters to vote against that politician.
27 Jan 2023, 15:08
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ReedArnoldMPREP
Sure, but that's not the most usual meaning of "affects", so a reader can't know to interpret it that way. Usually if a person is "affected" by a thing, that thing has a personal impact on the person. Of course "affect" can mean other things, but if I see the sentence "the voter was affected by the company's poor customer service", I'd read that to say that the voter experienced the company's customer service firsthand, and it had some negative effect on the voter. If answer B instead means to say that the vote, rather than the voter, was affected by the customer service, it could just say that, or if it wants to talk about voters, it could use a word that does not suggest there was some personal impact, a word like "influences".
