Scott was great to work with and always responded within 48 hours. After calling several consulting firms for their free consultation, I found that Scott was the most straightforward and provided the most honest feedback. He did not try to up-sell me his services when I indicated that I only wanted to apply to two schools. He indicated that my odds were not the greatest upfront and did not pressure me to use his services, unlike some of the big firms that referred me to their outside/lesser known partners. I ultimately accepted early decision at one school and declined my interview at the other.
Throughout the application process, Scott kept his promise on providing comments or feedback within 48 hours. I was able to get quicker responses/live phone calls within 24 hours, when necessary. Given that Scott appears to have many touch points with various adcoms throughout the year, he was able to provide very insightful essay comments and help craft stories that work best/better for specific schools. In addition, interview prep was extremely helpful because he was able to connect me with a prior ambassador.
I highly recommend Personal MBA Coach for your MBA application process, especially for applicants who value honest feedback.