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In-Person Testing Suspended for 2020 at some locations!

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TARSCASE
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In-Person Testing Suspended for 2020 at some locations! [#permalink] New post   25 May 2020, 07:27
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Today i received an email from Pearson Vue that says...

"Dear candidate,

Due to the continued concern around the COVID-19 outbreak, and in accordance with local health and government guidance, we have suspended exam deliveries at the test center where you are currently scheduled to test for the GMAT exam

Instead of canceling your appointment, we have rescheduled your appointment date to December 31, 2020 at a temporary placeholder test center. This will allow you the flexibility to visit your account on mba(dot)com to reschedule at your preferred date/time and location. All reschedule and cancel fees will be waived.

When you log in to your profile on mba(dot)com to reschedule your appointment, you will see a temporary placeholder test center and time.

For example: You were previously scheduled on April 20, 2020 your original test center, you have now been rescheduled to December 31, 2020 @ ‘Pearson VUE- [Country]’ (“Pearson VUE Staging Site” test center is the temporary placeholder test center).

Your action is required - The test center and time we have moved your appointment to is intended to be a placeholder only. You must reschedule your appointment to the date and test center of your preference and convenience. Any applicable reschedule fees will be waived. If you choose to cancel your appointment, any applicable cancellation fees will be waived."

I tried to reschedule but there are no dates available throughout 2020.

Has anyone received any update on testing recently? I already had to reschedule a couple of times earlier due to closure. And now this. So frustrating!
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Re: In-Person Testing Suspended for 2020 at some locations! [#permalink] New post   25 May 2020, 12:31
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Yes, a number of people have received these messages and had to deal with rescheduling or cancelation or refunds. A number have taken the GMAT online while others traveled to other locations to take the test - we did a YouTube on Sunday with one of those who traveled to Phoenix https://www.youtube.com/watch?v=UsiKAnS5jiY to take their GMAT in person.
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Re: In-Person Testing Suspended for 2020 at some locations! [#permalink] New post   25 May 2020, 15:20
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Hi TARSCASE,

I'm sorry to hear about your scheduling issue - and I imagine that many GMATers are going to receive this email. Since there's no way to predict the exact date when Testing Facilities will reopen (and/or potentially re-close due to the ongoing impact of the Covid-19 virus), it's likely that most facilities don't actually have "full" appointment schedules over the next several months YET - it's that they haven't even opened up their schedules. This is meant to say that you should plan to revisit mba.com at regular intervals to see if new appointment slots have opened up at your local Test Facility. If the overall impact of the virus decreases over the next 1-2 months, then it's likely that the facilities will reopen (and a lot of interested GMATers will quickly snatch up the available appointment slots that become available).

GMAT assassins aren't born, they're made,
Rich
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Re: In-Person Testing Suspended for 2020 at some locations! [#permalink] New post   26 May 2020, 19:10
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Hi Tarscase,

Have you had a chance to reach out to the folks at GMAC to discuss the situation further?
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Re: In-Person Testing Suspended for 2020 at some locations! [#permalink] New post   27 May 2020, 09:20
Thank bb and Rich for your sharing your inputs. I am keeping a track of updates on mba(dot)com but it seems that all the information is not in sync.

scott - yes spoke with GMAC customer service representatives but they do not know any better than the GMAT test scheduler on mba(dot)com
I was able to reschedule the exam in 2 weeks from now after my appointment was moved to 31 Dec 2020. But today i received another email that says that my exam stands cancelled for the selected center. And i checked under my GMAT account and it still shows that exam is scheduled. Customer service says i should wait another 2-3 days hoping that i receive an update. Rescheduling at short notices may have led to a bit of preparation burn-out with not end in sight. I may just give GMAT online a shot in case this appointment does not work out.
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Re: In-Person Testing Suspended for 2020 at some locations! [#permalink] New post   27 May 2020, 10:27
bb wrote:
Yes, a number of people have received these messages and had to deal with rescheduling or cancelation or refunds. A number have taken the GMAT online while others traveled to other locations to take the test - we did a YouTube on Sunday with one of those who traveled to Phoenix https://www.youtube.com/watch?v=UsiKAnS5jiY to take their GMAT in person.


I wonder what level of uproar would be required for GMAC to let people use scratchpad and come up with some innovative solution so people can use it.
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Re: In-Person Testing Suspended for 2020 at some locations! [#permalink] New post   28 May 2020, 13:27
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TARSCASE wrote:
Thank bb and Rich for your sharing your inputs. I am keeping a track of updates on mba(dot)com but it seems that all the information is not in sync.

scott - yes spoke with GMAC customer service representatives but they do not know any better than the GMAT test scheduler on mba(dot)com
I was able to reschedule the exam in 2 weeks from now after my appointment was moved to 31 Dec 2020. But today i received another email that says that my exam stands cancelled for the selected center. And i checked under my GMAT account and it still shows that exam is scheduled. Customer service says i should wait another 2-3 days hoping that i receive an update. Rescheduling at short notices may have led to a bit of preparation burn-out with not end in sight. I may just give GMAT online a shot in case this appointment does not work out.


I mean besides the 200 dollars, you really have nothing to lose by taking the online GMAT, right?
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Re: In-Person Testing Suspended for 2020 at some locations! [#permalink] New post   04 Jun 2021, 11:29
GMAT does it again, literally.

My May 8th Appointment was cancelled 2 days before the exam. It was my first attempt at GMAT, But I've dealt with Pearson lukewarm response back when I appeared for my CCNP, so, I knew what I was getting into and was assertive over call. I told them that I could not care less about the refund and just want to appear for my exam as scheduled, a person schedules GMAT planning thousands different things (work, personal commitment, hell, even personal health). To that, GMAC cannot be less bothered. I was given the same, expected response: "we know, we're sorry, now get off our backs we have future to ruin of other applicants." I knew at this point, there is no point to this. the best decision for me, in order to not lose my flow is to schedule another exam, get that body clock running and try again. I scheduled my test again on 9th June 2021 (closest available date at closest location)

cut to, 2 hours ago (crazy how they send these emails on a Friday, and not on a workday. apparently justifying their action over call is too much to ask). I got another email. exactly like the previous one. My appointment has been cancelled, again. I did not hold back this time. sent an email: to person, GMAC. tried calling both ( of course, beyond office hours, so nobody responded.) used the website, support chat option, I asked the agent that I will take any test center in that city, or a nearby city and any time of the day (even tho, I've been practising for an 11.00 am appearance). All I wanted was to appear for the exam on June 9th. And he said, "there's no availability on that date, please book for 17th June, that's the closest date available." to which I replied: "can you assure me that I wouldn't be having this conversation 2 days before my 17th June appointment". to which he said: "No". Are you kidding me? All that crap about most elite and accommodating exam for applicants. and this is happening for an in-person test, not your online GMAT. I can't even imagine how many ways GMAC/Pearson can find to F%&k up your GMAT online. at this point, I literally have no idea what to do next...
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Re: In-Person Testing Suspended for 2020 at some locations! [#permalink] New post   11 Jun 2021, 11:42
Hey, have you had any luck yet?
My exam has been cancelled twice in a month and it's damn frustrating!

How are you going about this?

ueh55406 wrote:
GMAT does it again, literally.

My May 8th Appointment was cancelled 2 days before the exam. It was my first attempt at GMAT, But I've dealt with Pearson lukewarm response back when I appeared for my CCNP, so, I knew what I was getting into and was assertive over call. I told them that I could not care less about the refund and just want to appear for my exam as scheduled, a person schedules GMAT planning thousands different things (work, personal commitment, hell, even personal health). To that, GMAC cannot be less bothered. I was given the same, expected response: "we know, we're sorry, now get off our backs we have future to ruin of other applicants." I knew at this point, there is no point to this. the best decision for me, in order to not lose my flow is to schedule another exam, get that body clock running and try again. I scheduled my test again on 9th June 2021 (closest available date at closest location)

cut to, 2 hours ago (crazy how they send these emails on a Friday, and not on a workday. apparently justifying their action over call is too much to ask). I got another email. exactly like the previous one. My appointment has been cancelled, again. I did not hold back this time. sent an email: to person, GMAC. tried calling both ( of course, beyond office hours, so nobody responded.) used the website, support chat option, I asked the agent that I will take any test center in that city, or a nearby city and any time of the day (even tho, I've been practising for an 11.00 am appearance). All I wanted was to appear for the exam on June 9th. And he said, "there's no availability on that date, please book for 17th June, that's the closest date available." to which I replied: "can you assure me that I wouldn't be having this conversation 2 days before my 17th June appointment". to which he said: "No". Are you kidding me? All that crap about most elite and accommodating exam for applicants. and this is happening for an in-person test, not your online GMAT. I can't even imagine how many ways GMAC/Pearson can find to F%&k up your GMAT online. at this point, I literally have no idea what to do next...


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Re: In-Person Testing Suspended for 2020 at some locations! [#permalink]
11 Jun 2021, 11:42

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