Disappointment with the test center

Dear all,

here i like to share my experience with the test center and need your advice for further course of actions:

Dear Sir/madam,

I appeared for the GMAT test on 20/06/11. I belong to India and my test center was at Indore( Madhya Pradesh). I faced a lot of problems at the center during my test to which I like to draw your attention:

1.The test was scheduled on 11:30 a.m.; I reached to the center at 10: 30 a.m. and wanted to freshen up myself but surprised to see that water availability was not there at that time.

2.Representative provided me only one loose sheet with a thick local type marker. I requested them to provide me the extra sheet but they denied. They said that " As per rule, Pearson provides only one sheet at a time." So, I had to ask for the extra sheet every time and it was really time consuming. Several times, representative was not available to provide me the extra sheet and I had to shout for it.

3. Again to my misfortune, the marker was having the broad lead ( a thick one). When I asked, representative told me that these are provided through Pearson only. I was not able to write through that marker on the laminated sheet during my whole test; When I was frustrated enough to tell them again about the problem,then suddenly they provided me the thin pointed marker with pearson written on it.It was very easy to write from the new marker, but all in vain since I had already finished my maths test with the previous broad pointed marker till that time.

4.During break ,I complained why did not they provide me the thin pointed marker earlier, they were blank and told me that pearson provides them the limited marker and they don’t have the sufficient one. This was really surprising to me, but the whole incident left me with the puzzled and disappointed mind.

4.When my Verbal section started, there was no representative to attend my raising hand and to provide me the extra sheet, when required. I had to shout a no of times for the sheets. This whole incident, and now their misbehavior really left me with the diverted mind and I was not able to concentrate on the test anymore.

5.Moreover, they did not even bother to start the Air Conditioner during the test. It was so hot and humid at the center that I was not able to concentrate.


The above mentioned problems really diverted my concentration and I was not able to put all my efforts and secure good percentile in the test which I deserved to be. I left the center with a great demise and disappointment. I am really surprised that GMAC is providing us such a test centre which even does not has the availability of water and A.C. Moreover, GMAC can not provide the thin pointed marker for the rough works which was a great disappointment.

I am really frustrated and don’t know what to do. My whole 5 months preparation went into vain. I am really disappointed. I demanded from GMAC for the rescheduling of my test with the proper test conditions.