Mba.com || Money deducted from credit card but exam payment failed

Karthik No response from GMAC team. All of my 4 transactions were successfully completed by Bank. But still the transaction failed from GMAC end. I don't know whether the amount will be refunded or not.
Did you receive any response?

bb, the same has happened with me twice.
I wrote them a mail twice, no response from them.
Chatted with someone named Alize on their customer service chat, and she said book my calling on the number,
Tried calling today twice and no one picked up either
The best part is the recorded message says that for processing any service request via customer service agent then we will be charged 10$
Their website is a mess and they want to charge us 10$ for a mistake on their behalf
Bizarre.

Reach out to the PeasronVUE hotline, 0120 439 7830 (Monday to Friday, 9am to 6pm). You can also consider dropping an email to customercareGmat and GMATCandidateServicesAPACpearson

I had faced the same issue and got the booking done via the hotline.

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Sorry to hear that. Try mailing GMAC showing your deducted amount. The debited money must have the GMAC name in the notification. Let's hope you either get your refund or exam schedule date.

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So it sounds like the for the time being the only option to book a GMAT test is via the phone?
Is that what I am gathering? Is that the right inference?

I have tried payment 5 times. Money was deducted from my credit card and following error message is displayed -
"For security reasons, your session has been deactivated. This typically happens when no activity has been detected for a certain period of time. Please start again"

The payment was done in few seconds but still the same message displayed every time.
I sent a mail to GMAT customer support but did not receive any response.
I need to book the appointment also and get refund of my 5 transaction amount.
Please help and guide.

Hi vyom001,

How long ago did you attempt this transaction (was it today? was it several days ago? etc.)? If there was an 'issue' with the transaction, then your Credit Card company likely either sent you an email (make sure to check your Spam/Junk folder) or attempted to contact you by phone (or both). If you did not receive this type of response, then it's likely that the transaction simply has not been fully processed yet - meaning that GMAC is awaiting formal payment from the issuing bank before sending you confirmation of your appointment. You might consider contacting your Credit Card's Customer Service line to confirm what is happening.

GMAT assassins aren't born, they're made,
Rich

Contact Rich at: Rich.C@empowergmat.com

Failed twice for me as well but the money is deducted.

While trying to book a slot for GMAT, I was getting the same error as everyone else, right after submitting the payment details. I tried with both debit and credit cards, and both have international transactions enabled. I had used the same cards for purchasing the official mocks. Not sure what the issue is. I am not sure what I am missing or why the transaction isn't processing forward.

I tried multiple times yesterday as well, with multiple cards, to book my slot for the exam. I have also tried booking on a call with the help of the customer care team, still, all transactions have declined.

I raised this grievance to all gmac/mba.com/Pearson Vue support email ids, but havent got any response from them in the last 72 hours.

Despite multiple follow ups and attempts to book the exam, the response from the GMAC/Pearson Vue team has been extremely poor and frustrating. A minor technical glitch is taking so long to resolve, clearly showing the incapabilities of a prestigious global institution. Excuse the agony, but this kind of support/response is intolerable.

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