Mba.com || Money deducted from credit card but exam payment failed

In my experience, the best and most efficient email address I have found with GMAC is socialmedia@mba.com

You can also try contacting them through Twitter or any other social network of your choice. The modern world is pretty messed up and you can get faster support through a text message rather than a phone call 😂

Posted from my mobile device

This was the only thing that worked for me unfortunately.
I was too afraid to try going through the booking process via the site, after 2 unsuccessful bookings post-transaction.

Failed twice for me as well but the money is deducted.

How does booking by phone work? what details are required?

Reach out to the PeasronVUE hotline, 0120 439 7830 (Monday to Friday, 9am to 6pm). The customer service representative will then schedule a call back for you with their "payment team". You'll get a call back within the next two hours and they will require your card details (number, expiry and CVV).

Also, if they try to charge you an extra 10$ for "customer service booking fee", tell them that it is due to an issues at PearsonVUE's end and they will waive it off.

Posted from my mobile device

The issue isn't solved but I called GMAc and booked the test.
Also got 10 dollars call centre fee off because of their technical issue

Posted from my mobile device

Hi Rich,
I made 3 transactions 72 hours ago.
Emailing GMAC has not helped.
Regarding the processing part - the bank says that it has not received a failure nor a success response so the $275 is held and it would be resolved offline. I tried my blind luck by claiming for a chargeback on the credit cards ( i had to email the credit card team and raise a dispute ) so I got back my 2 payments and only 1 is on hold.
My dad is a lawyer and works for banks as a consultant, he told me that it could take any where between a week to 3 months to settle it.

Hi
Please contact your bank and ask for a dispute and chargeback process.
2 / 3 payments that i made are refunded as of today

Hi Rich,
I made 3 transactions 72 hours ago.
Emailing GMAC has not helped.
Regarding the processing part - the bank says that it has not received a failure nor a success response so the $275 is held and it would be resolved offline. I tried my blind luck by claiming for a chargeback on the credit cards ( i had to email the credit card team and raise a dispute ) so I got back my 2 payments and only 1 is on hold.
My dad is a lawyer and works for banks as a consultant, he told me that it could take any where between a week to 3 months to settle it.

Hi
Please contact your bank and ask for a dispute and chargeback process.
2 / 3 payments that i made are refunded as of today

Hello,
Try reaching out to your bank or raise a chargeback ( or dispute )
My 2 /3 transactions are refunded as of today

I have tried mailing them, no response.
I also tried the support mechanism on mba.com 3-4 times but sadly no response as of today.

While trying to book a slot for GMAT, I was getting the same error as everyone else, right after submitting the payment details. I tried with both debit and credit cards, and both have international transactions enabled. I had used the same cards for purchasing the official mocks. Not sure what the issue is. I am not sure what I am missing or why the transaction isn't processing forward.

I tried multiple times yesterday as well, with multiple cards, to book my slot for the exam. I have also tried booking on a call with the help of the customer care team, still, all transactions have declined.

I raised this grievance to all gmac/mba.com/Pearson Vue support email ids, but havent got any response from them in the last 72 hours.

Despite multiple follow ups and attempts to book the exam, the response from the GMAC/Pearson Vue team has been extremely poor and frustrating. A minor technical glitch is taking so long to resolve, clearly showing the incapabilities of a prestigious global institution. Excuse the agony, but this kind of support/response is intolerable.

Posted from my mobile device

It does seem pretty silly that they still continue to allow registrations and collecting payment while not being able to actually deliver. It seems it would be a better customer experience if they had suspended appointment booking and directed everyone to use the phone … But what do I know 🤷‍♂️

Posted from my mobile device

Hi
My personal recommendation would be to claim for a charge back or raise dispute with bank
I got my 2/3 payments back in a similar way

Can you anyone tell the process of booking through call??
Also what are the chances that it will work? I already have exhausted a fair portion of credit limit because of this issue.
Isn't sharing of credit card details risky?
I mean to say that they can mis-use it.
Please help.

I think it involves talking to them. I’m not really sure what you’re asking about the process. 🤷‍♂️ Of course you can always take a more aggressive stance like this one :

https://youtu.be/KleseAAmUKw




Also what are the chances that it will work? I already have exhausted a fair portion of credit limit because of this issue.
Isn't sharing of credit card details risky?
I mean to say that they can mis-use it.
Please help.[/quote]

I don’t know. I don’t have time to worry about this and in the US nobody cares because in the US nobody is responsible for fraudulent charges. Your mileage may vary though in other places.

Posted from my mobile device