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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
Expert Reply
Hi vyom001,

Are you able to reach anyone by phone?
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
Expert Reply
Hi vyom001,

How long ago did you attempt this transaction (was it today? was it several days ago? etc.)? If there was an 'issue' with the transaction, then your Credit Card company likely either sent you an email (make sure to check your Spam/Junk folder) or attempted to contact you by phone (or both). If you did not receive this type of response, then it's likely that the transaction simply has not been fully processed yet - meaning that GMAC is awaiting formal payment from the issuing bank before sending you confirmation of your appointment. You might consider contacting your Credit Card's Customer Service line to confirm what is happening.

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Contact Rich at: Rich.C@empowergmat.com
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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Hey, this might be similar to what is being discussed here -

problem-while-scheduling-gmat-exam

Sorry, im unable to post the URL directly

Posted from my mobile device
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
I have tried payment 5 times. Money was deducted from my credit card and following error message is displayed -
"For security reasons, your session has been deactivated. This typically happens when no activity has been detected for a certain period of time. Please start again"

The payment was done in few seconds but still the same message displayed every time.
I sent a mail to GMAT customer support but did not receive any response.
I need to book the appointment also and get refund of my 5 transaction amount.
Please help and guide.
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
Had someone recently mention something similar. However, their transaction(s) got reversed after 2 hours from what I understand.
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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Hi,

Did you get response from GMAC team or did the amount get reversed?

I'm facing an exactly similar problem here

Let me know

- Kartik
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
Karthik No response from GMAC team. All of my 4 transactions were successfully completed by Bank. But still the transaction failed from GMAC end. I don't know whether the amount will be refunded or not.
Did you receive any response?
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
Expert Reply
neelamnath54 wrote:
Karthik No response from GMAC team. All of my 4 transactions were successfully completed by Bank. But still the transaction failed from GMAC end. I don't know whether the amount will be refunded or not.
Did you receive any response?

Hi neelamnath54,

The amount(s) will definitely be refunded, either automatically or by the Pearson customer service team. Try calling them up during business hours.
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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Kudos
I am also facing the same problem , I tried 2 VISA cards and 1 master card.
Same error message
"For security reasons your session has been inactivated. This typically happens when no activity has been detected for a certain period of time. please start over"

If the problem is resolved for someone , can anyone guide what to do. I have been trying since ysterday.
today is last day for me to reschedule Pls help
Also i have tried from different systems
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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This happened to me yesterday. I have emailed them to log it. It's stressful.

Posted from my mobile device
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
Expert Reply
Wow. This is pretty interesting/crazy/strange.

I am sure it will get resolved but stressful nevertheless. 😬😬😬

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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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joshjordaan wrote:
This happened to me yesterday. I have emailed them to log it. It's stressful.

Posted from my mobile device


I actually see that the transaction was reserved when I looked now and I just tried to book again but the same thing happened, took the money but the pay gate failed "due to inactivity".
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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Pls let me know if its solved for anyone.
I will try again at 11PM and update you folks
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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Same happened with me. The amount is deducted but the appointment is not being shown on the website.
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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bb, the same has happened with me twice.
I wrote them a mail twice, no response from them.
Chatted with someone named Alize on their customer service chat, and she said book my calling on the number,
Tried calling today twice and no one picked up either
The best part is the recorded message says that for processing any service request via customer service agent then we will be charged 10$
Their website is a mess and they want to charge us 10$ for a mistake on their behalf
Bizarre.
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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Thanks so much for your feedback. Did you try to book the test just in the last few days?

kntombat wrote:
bb, the same has happened with me twice.
I wrote them a mail twice, no response from them.
Chatted with someone named Alize on their customer service chat, and she said book my calling on the number,
Tried calling today twice and no one picked up either
The best part is the recorded message says that for processing any service request via customer service agent then we will be charged 10$
Their website is a mess and they want to charge us 10$ for a mistake on their behalf
Bizarre.


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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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bb, yes I tried once yesterday, and once today.
Both time the same error has come.
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Re: Mba.com || Money deducted from credit card but exam payment failed [#permalink]
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