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vyom001
Joined: 07 Mar 2020
Last visit: 02 Jul 2025
Posts: 63
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Given Kudos: 476
Location: India
Schools: Stanford '27 (D) Booth '27 (WL) IESE '26 (D)
Hello,
I was trying to book my exam and $275 got deducted, however, I did not receive any confirmation and i cannot see the exam in my upcoming exams tab.
I have already tried to reach out via the "customer support" button but to no avail.
Can anyone who has faced a similar situation help me out?
I was trying to book my exam and $275 got deducted, however, I did not receive any confirmation and i cannot see the exam in my upcoming exams tab.
I have already tried to reach out via the "customer support" button but to no avail.
Can anyone who has faced a similar situation help me out?
Edit:
Moderator Note:
Currently as of 8/24 7 PM PST the only way to book a GMAT appointment is still via the phone.
Note that the $10 phone fee will be waived due to the technology failure (you may have to ask for it to be waived)
If you attempt to book it online, there is a high chance your appointment will not be booked.
To get a refund/booking of your appointment, call your local GMAC service center.
Moderator Note:
Currently as of 8/24 7 PM PST the only way to book a GMAT appointment is still via the phone.
Note that the $10 phone fee will be waived due to the technology failure (you may have to ask for it to be waived)
If you attempt to book it online, there is a high chance your appointment will not be booked.
To get a refund/booking of your appointment, call your local GMAC service center.
yashikaaggarwal
Senior Moderator - Masters Forum
Joined: 19 Jan 2020
Last visit: 17 Jul 2025
Posts: 3,086
Own Kudos:
Given Kudos: 1,510
Location: India
Schools: Cranfield (A) Warwick MiM "23 (M)
GPA: 4
WE:Analyst (Internet and New Media)
22 Aug 2022, 09:11
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Sorry to hear that. Try mailing GMAC showing your deducted amount. The debited money must have the GMAC name in the notification. Let's hope you either get your refund or exam schedule date. 
Posted from my mobile device
Posted from my mobile device
22 Aug 2022, 09:14
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Hi. Sorry about the hassle. I’ve seen two things happen. The situation you’re describing has happened before but it’s very rare and you will have to reach out to the customer service. At the same time, a more common occurrence is people trying to charge the credit card and getting an amount held but not processed. Usually that’s due to cancellation of the transaction by your bank and the money held will be released within three days. In any case, your best and only option is to email or contact GMAC support.
Sorry 😢
Posted from my mobile device
Sorry 😢
Posted from my mobile device
