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Mba.com || Money deducted from credit card but exam payment failed 25 Aug 2022, 09:10
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vyom001
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While trying to book a slot for GMAT, I was getting the same error as everyone else, right after submitting the payment details. I tried with both debit and credit cards, and both have international transactions enabled. I had used the same cards for purchasing the official mocks. Not sure what the issue is. I am not sure what I am missing or why the transaction isn't processing forward.

I tried multiple times yesterday as well, with multiple cards, to book my slot for the exam. I have also tried booking on a call with the help of the customer care team, still, all transactions have declined.

I raised this grievance to all gmac/mba.com/Pearson Vue support email ids, but havent got any response from them in the last 72 hours.

Despite multiple follow ups and attempts to book the exam, the response from the GMAC/Pearson Vue team has been extremely poor and frustrating. A minor technical glitch is taking so long to resolve, clearly showing the incapabilities of a prestigious global institution. Excuse the agony, but this kind of support/response is intolerable.

Posted from my mobile device

Hi
My personal recommendation would be to claim for a charge back or raise dispute with bank
I got my 2/3 payments back in a similar way
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neelamnath54
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Mba.com || Money deducted from credit card but exam payment failed 25 Aug 2022, 19:42
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bb By process, I meant to ask how the payment is made in case of booking through call.
If for payment, is card details have to be shared on call or they provide a link to payment gateway?

By the way, thanks for sharing the example of aggressive stance :)
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Mba.com || Money deducted from credit card but exam payment failed 25 Aug 2022, 22:07
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bb By process, I meant to ask how the payment is made in case of booking through call.
If for payment, is card details have to be shared on call or they provide a link to payment gateway?

By the way, thanks for sharing the example of aggressive stance :)
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Card details have to be shared on call.
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Mba.com || Money deducted from credit card but exam payment failed 25 Aug 2022, 23:29
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Really sorry to hear about that, is the issue resolved? Is the online booking portal working fine now?
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Mba.com || Money deducted from credit card but exam payment failed 26 Aug 2022, 00:50
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I tried booking by phone yesterday. The whole process took ~20 mins. At the end of the call, I was told I'd be receiving an email confirmation of the appointment. But It's been roughly ~30 hours since that call, I haven't received the mail. Has anyone experienced the same?

Should i try re-booking over the call?

Please help a brother out.

- Kartik
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GMAT Focus 1: 715 Q83 V90 DI83
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Mba.com || Money deducted from credit card but exam payment failed 26 Aug 2022, 02:07
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kartikfanin
I tried booking by phone yesterday. The whole process took ~20 mins. At the end of the call, I was told I'd be receiving an email confirmation of the appointment. But It's been roughly ~30 hours since that call, I haven't received the mail. Has anyone experienced the same?

Should i try re-booking over the call?

Please help a brother out.

- Kartik
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Hi kartikfanin,

You must have already checked your spam folder. If the email is not there either and your card shows the charge from Pearson VUE, call the customer service people up again and ask them to confirm that your appointment has been scheduled. You don't need a copy of the email to take the test (just valid ID), so you should be fine even without the email.
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Mba.com || Money deducted from credit card but exam payment failed 27 Aug 2022, 06:17
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HEy kartikfanin any updates regarding the exam booking????
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Mba.com || Money deducted from credit card but exam payment failed 27 Aug 2022, 11:50
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Hi,

Does anyone have an idea whether the exam booking service on mbadotcom website is functioning now?
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Mba.com || Money deducted from credit card but exam payment failed 27 Aug 2022, 18:12
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I don’t think so. I got an email about 8 hrs ago that it was still down 😢

Posted from my mobile device
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Mba.com || Money deducted from credit card but exam payment failed 28 Aug 2022, 09:43
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Did anyone got the refund??
Is the booking through webpage functional or the payments are still failing??
Any update from anyone plz.
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Mba.com || Money deducted from credit card but exam payment failed 29 Aug 2022, 22:48
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Hey all, panda21 posted here : https://gmatclub.com/forum/for-security ... l#p3063645
That he was able to book the exam.
I think all of us can try again and update this post here.

Regards,
k.
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Mba.com || Money deducted from credit card but exam payment failed 30 Aug 2022, 11:08
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Dear All
Thanks for the support.
The webpage is functioning now and is accepting payments.
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Mba.com || Money deducted from credit card but exam payment failed 31 Aug 2022, 21:06
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Hello Everyone,
All the refunds have been processed :)

_____
Message from GMAT:

The error means that your transaction was not successfully completed. While you may still see a pending/hold in your bank account/statement - those charges have been reversed.



PLEASE follow the following steps:

Log into your mba.com account, go to the My Account page and confirm whether your purchase was completed
If it was not completed, please submit the transaction again
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