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# Cable Television Executive:Our service and reliability have

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Manager
Joined: 20 Jul 2012
Posts: 147
Location: India
WE: Information Technology (Computer Software)
Cable Television Executive:Our service and reliability have  [#permalink]

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28 Jul 2014, 13:23
1
5
00:00

Difficulty:

25% (medium)

Question Stats:

71% (01:13) correct 29% (01:09) wrong based on 471 sessions

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Cable Television Executive:Our service and reliability have increased dramatically over the past year.Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year.

Cable Television Customer:That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do.And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?
A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence
In between D and E. I understand that the second boldface is not an alternative conclusion so E is incorrect. But its not an evidence also.Why is D preferred over E?
Director
Joined: 05 Nov 2012
Posts: 500
Concentration: Technology, Other
Re: Cable Television Executive:Our service and reliability have  [#permalink]

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04 Sep 2014, 02:39
Cable Television Executive:Our service and reliability have increased dramatically over the past year. (conclusion#1)
How/why? Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year. (Premise answering the conclusion)

Cable Television Customer:That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do (Premise putting the previously mentioned conclusion#1 in doubt and supporting the conclusion of customer.).And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?
A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence
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Manager
Joined: 20 Jul 2012
Posts: 147
Location: India
WE: Information Technology (Computer Software)
Re: Cable Television Executive:Our service and reliability have  [#permalink]

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03 Oct 2014, 02:51
JarvisR wrote:
Cable Television Executive:Our service and reliability have increased dramatically over the past year. (conclusion#1)
How/why? Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year. (Premise answering the conclusion)

Cable Television Customer:That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do (Premise putting the previously mentioned conclusion#1 in doubt and supporting the conclusion of customer.).And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?
A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence

I was down to D and E.. But what bothers me is that i dont find either of them correct. It is not an alternative conclusion.. right.. but it is not an evidence either .. Correct me if I am wrong.
Intern
Joined: 07 Jul 2013
Posts: 14
Concentration: Operations, Marketing
GMAT 1: 560 Q42 V25
Re: Cable Television Executive:Our service and reliability have  [#permalink]

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04 Oct 2014, 13:17
I came down to B and D,because clearly the second boldface casts a doubt on the first boldface. I was not able to decide if the first is the conclusion or is the evidence that leads to the conclusion. I marked D because I had a feeling a boldface question like this is supposed to have a conclusion in the argument hence it should be D and not B.

Am I correct in assuming the same ?
Manager
Joined: 14 Aug 2014
Posts: 77
Schools: LBS '17 (WL)
Re: Cable Television Executive:Our service and reliability have  [#permalink]

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04 Oct 2014, 14:53
Good question - one I actually got wrong by answering E instead of D, but I understand my mistake I think and think I can answer somil -

From the word go - clearly the first sentence in first para is a conclusion - so that wipes out A and B.

Focusing on C, D and E below - clearly its not C as Para 2's boldface is rebutting the first para conclusion.

With E - which was my mistake - it's an "alternative conclusion" - in retrospect it isn't, because the first sentence in para 2 is more closer to an alternative conclusion (still not quite - it still casts doubt). When they say "it could be that xxx has lead to xxx disatisfied customers" it's more giving "evidence" (using that term loosely) to cast doubt on para 1. Hence it is D that's the right answer in reality.

Thanks for posting the question.

A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence
Manager
Joined: 12 Sep 2014
Posts: 160
GMAT 1: 740 Q49 V41
GPA: 3.94
Re: Cable Television Executive:Our service and reliability have  [#permalink]

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10 Oct 2014, 11:45
I was wavering between D and E as well. I went with D, but I'm not fully convinced. As some others already stated, I think its because the second BF isn't really a conclusion--it certainly is proving a counterpremise/evidence to the first conclusion.
Senior Manager
Joined: 29 Oct 2016
Posts: 251
Concentration: Finance, Economics
GMAT 1: 620 Q50 V24
GRE 1: Q167 V147
Re: Cable Television Executive:Our service and reliability have  [#permalink]

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03 Feb 2017, 09:10
aks456 wrote:
JarvisR wrote:
Cable Television Executive:Our service and reliability have increased dramatically over the past year. (conclusion#1)
How/why? Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year. (Premise answering the conclusion)

Cable Television Customer:That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do (Premise putting the previously mentioned conclusion#1 in doubt and supporting the conclusion of customer.).And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?
A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence

I was down to D and E.. But what bothers me is that i dont find either of them correct. It is not an alternative conclusion.. right.. but it is not an evidence either .. Correct me if I am wrong.

IMHO,I have the same feeling with you.
The second bold face is more likely an alternative interpretation of the claim from Cable Television Customer.
Manager
Joined: 12 Mar 2017
Posts: 153
Location: India
Concentration: Strategy, General Management
Schools: IIMA
GMAT 1: 630 Q49 V27
GPA: 4
Re: Cable Television Executive:Our service and reliability have  [#permalink]

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30 Jan 2018, 11:52
GMATNinja I am stuck here between D and E. Option D definitely isn't an evidence. It is more of a speculation by cable television customer. Option E may not be a conclusion but still seems to be a better choice
Re: Cable Television Executive:Our service and reliability have &nbs [#permalink] 30 Jan 2018, 11:52
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