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Cable Television Executive:Our service and reliability have increased

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Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post Updated on: 14 Oct 2019, 23:42
2
6
00:00
A
B
C
D
E

Difficulty:

  25% (medium)

Question Stats:

73% (01:28) correct 27% (01:37) wrong based on 587 sessions

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Cable Television Executive: Our service and reliability have increased dramatically over the past year.Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year.

Cable Television Customer: That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do.And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?

A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.

B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.

C)The first is a conclusion;the second offers evidence in support of that conclusion.

D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.

E)The first is a conclusion;the second is an alternative conclusion based on the same evidence

In between D and E. I understand that the second boldface is not an alternative conclusion so E is incorrect. But its not an evidence also.Why is D preferred over E?

Originally posted by aks456 on 28 Jul 2014, 12:23.
Last edited by SajjadAhmad on 14 Oct 2019, 23:42, edited 1 time in total.
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 04 Sep 2014, 01:39
Cable Television Executive:Our service and reliability have increased dramatically over the past year. (conclusion#1)
How/why? Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year. (Premise answering the conclusion)

Cable Television Customer:That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do (Premise putting the previously mentioned conclusion#1 in doubt and supporting the conclusion of customer.).And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?
A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 03 Oct 2014, 01:51
JarvisR wrote:
Cable Television Executive:Our service and reliability have increased dramatically over the past year. (conclusion#1)
How/why? Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year. (Premise answering the conclusion)

Cable Television Customer:That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do (Premise putting the previously mentioned conclusion#1 in doubt and supporting the conclusion of customer.).And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?
A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence


I was down to D and E.. But what bothers me is that i dont find either of them correct. It is not an alternative conclusion.. right.. but it is not an evidence either .. Correct me if I am wrong.
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 04 Oct 2014, 12:17
I came down to B and D,because clearly the second boldface casts a doubt on the first boldface. I was not able to decide if the first is the conclusion or is the evidence that leads to the conclusion. I marked D because I had a feeling a boldface question like this is supposed to have a conclusion in the argument hence it should be D and not B.

Am I correct in assuming the same ?
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 04 Oct 2014, 13:53
Good question - one I actually got wrong by answering E instead of D, but I understand my mistake I think and think I can answer somil -

From the word go - clearly the first sentence in first para is a conclusion - so that wipes out A and B.

Focusing on C, D and E below - clearly its not C as Para 2's boldface is rebutting the first para conclusion.

With E - which was my mistake - it's an "alternative conclusion" - in retrospect it isn't, because the first sentence in para 2 is more closer to an alternative conclusion (still not quite - it still casts doubt). When they say "it could be that xxx has lead to xxx disatisfied customers" it's more giving "evidence" (using that term loosely) to cast doubt on para 1. Hence it is D that's the right answer in reality.

Thanks for posting the question.

A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 10 Oct 2014, 10:45
I was wavering between D and E as well. I went with D, but I'm not fully convinced. As some others already stated, I think its because the second BF isn't really a conclusion--it certainly is proving a counterpremise/evidence to the first conclusion.
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 03 Feb 2017, 08:10
aks456 wrote:
JarvisR wrote:
Cable Television Executive:Our service and reliability have increased dramatically over the past year. (conclusion#1)
How/why? Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year. (Premise answering the conclusion)

Cable Television Customer:That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do (Premise putting the previously mentioned conclusion#1 in doubt and supporting the conclusion of customer.).And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?
A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence


I was down to D and E.. But what bothers me is that i dont find either of them correct. It is not an alternative conclusion.. right.. but it is not an evidence either .. Correct me if I am wrong.


IMHO,I have the same feeling with you.
The second bold face is more likely an alternative interpretation of the claim from Cable Television Customer. :shock: :shock:
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 30 Jan 2018, 10:52
GMATNinja I am stuck here between D and E. Option D definitely isn't an evidence. It is more of a speculation by cable television customer. Option E may not be a conclusion but still seems to be a better choice
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 20 Jun 2020, 12:47
aks456 wrote:
Cable Television Executive: Our service and reliability have increased dramatically over the past year.Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year.

Cable Television Customer: That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do.And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?

A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.

B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.

C)The first is a conclusion;the second offers evidence in support of that conclusion.

D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.

E)The first is a conclusion;the second is an alternative conclusion based on the same evidence

In between D and E. I understand that the second boldface is not an alternative conclusion so E is incorrect. But its not an evidence also.Why is D preferred over E?


Here is a very basic question:
Cable Television Executive: Our service and reliability have increased dramatically over the past year.Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year.

Applying the "premise therefore conclusion" I read "Our customer ... it was last year" as the conclusion.
Why did that not work here ?
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Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 11 Jul 2020, 20:15
sleepynut wrote:
aks456 wrote:
JarvisR wrote:
Cable Television Executive:Our service and reliability have increased dramatically over the past year. (conclusion#1)
How/why? Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year. (Premise answering the conclusion)

Cable Television Customer:That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do (Premise putting the previously mentioned conclusion#1 in doubt and supporting the conclusion of customer.).And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?
A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.
B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.
C)The first is a conclusion;the second offers evidence in support of that conclusion.
D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.
E)The first is a conclusion;the second is an alternative conclusion based on the same evidence


I was down to D and E.. But what bothers me is that i dont find either of them correct. It is not an alternative conclusion.. right.. but it is not an evidence either .. Correct me if I am wrong.


IMHO,I have the same feeling with you.
The second bold face is more likely an alternative interpretation of the claim from Cable Television Customer. :shock: :shock:


daagh VeritasKarishma GMATNinja Bunuel GMATWhiz Can you please help us why E cannot be the correct option here as second bold part does not offer any evidence.
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 11 Jul 2020, 21:18
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The second bold is a repudiation of the first opinion of the conclusion. It is not another or alternate conclusion to support the first one. You can see, the customer is opposing the claim of the official. Hence E is not the answer.
On the contrary, D makes it clear that the company may be at fault because of miscalculation.
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 11 Jul 2020, 22:17
daagh wrote:
The second bold is a repudiation of the first opinion of the conclusion. It is not another or alternate conclusion to support the first one. You can see, the customer is opposing the claim of the official. Hence E is not the answer.
On the contrary, D makes it clear that the company may be at fault because of miscalculation.


Thanks a lot daagh. Your post is quite helpful in explaining the scenario. Can you give a few examples on how to identify an evidence in any given argument?
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Re: Cable Television Executive:Our service and reliability have increased  [#permalink]

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New post 14 Jul 2020, 23:45
aks456 wrote:
Cable Television Executive: Our service and reliability have increased dramatically over the past year.Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year.

Cable Television Customer: That doesn't mean your service and reliability have improved.It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance when they do.And the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.

In the argument above, the two portions in boldface play which of the following roles?

A)The first is evidence designed to lead to a conclusion; the second offers further evidence in support of that conclusion.

B)The first is evidence designed to lead to a conclusion; the second offers further evidence designed to cast doubt on that conclusion.

C)The first is a conclusion;the second offers evidence in support of that conclusion.

D)The first is a conclusion;the second offers evidence designed to cast doubt on that conclusion.

E)The first is a conclusion;the second is an alternative conclusion based on the same evidence

In between D and E. I understand that the second boldface is not an alternative conclusion so E is incorrect. But its not an evidence also.Why is D preferred over E?


Executive:
Evidence: customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was last year.
Conclusion: Our service and reliability have increased dramatically over the past year.

Customer:
Alternative Explanation of the Evidence: customers don't bother to call your customer service line to report problems because they never get any assistance when they do.
the drop-off in the number of cancelled accounts could reflect the fact that nearly all of your dissatisfied customers have already cancelled their accounts.
Conclusion: Your service and reliability may not have improved

Note the roles being played by the two bold statements. Hope it is clear why answer is (D) and not (E).
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Re: Cable Television Executive:Our service and reliability have increased   [#permalink] 14 Jul 2020, 23:45

Cable Television Executive:Our service and reliability have increased

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