random49 wrote:
Sorry to hear that you had to go through this experience. If you haven't already tried the GMAC Chat option online - do try that. They're super quick and efficient on chat. I had issues with my exam center too and the chat option worked well in my case (I'm from India).
nishantd88 wrote:
af00386 wrote:
I got an email today offering me a refund for a free reschedule. That’s exacly 2 weeks after I was supposed to take the exam. On the phone they told me I should get a reply after 3-5 days. I’m super disappointed as I am on holiday now until mid September which means I am unable to take the exam any time soon. It’s really frustrating as is I’ll have to invest a lot of time again in autumn to get up to speed and revise all the materials. Overall, I am not happy how GMAC has handled this situation and “just” a free refund isn’t really helping me much.
Posted from my mobile device
Well I too had a similar situation,wherein the system went down for a few mins and I lost some time in the VA section. Even in my case they took about 2 weeks to get back with a free reschedule, which I had to take about 3-4 months later when I had time again to get up to speed. So yeah unfortunately that's how they seem to work. The customer service is quite bad indeed. The commitment of replying in 3-5 business days is never kept.
Hi
random49 nishantd88 : Really sorry to hear about your experience. Did you guys request a reschedule yourself, or you had to retake another examination because the score was canceled? Was there any email from Pearson mentioning that your score will be canceled?
I had a similar situation in the test center exam. The computer was disconnected for 3 minutes. The invigilator shifted me to a different computer. I must say, I did not lose any time, as I was able to restart from the time when the exam was disconnected. I ended up scoring a 720.
I have not received any email from Pearson that my test is under administrative review, or that my score will be canceled for technical reasons.
It has been 1 week already ( 5 business days ), but I have yet to receive my official score on my mba[dot]com profile. I called my test centre and they mentioned that they have raised a case with Pearson, informing Pearson that there was a temporary disconnection in the middle of the examination.
I am worried that GMAC will cancel my test score, for no fault of my own.