mbaadmit2017 wrote:
Please do not buy a Dell computer. I purchased the XPS 13 6 months ago and it has crashed 3 times already. Each time I had to
reinstall the operating system, thereby deleting everything stored on my laptop - files, pictures -everything. I would have lost
it all if I did not have cloud storage. Technicians could not help me retrive backup files from the hard drive.
To make matters worse, they asked me to pay more money above the basic warranty which I had already paid for to "fix" the issue, which
they could not do successfully. The first time it happened I was told it was a one-off event. That was a blatant falsehood. This is
the third time this has happened. I spent countless hours on the phone over several days, wasting so much time trying an
inordinate number of steps to no avail. Dell refused to give me a refund, replacement or exchange despite my "premium"
warranty. To add insult to injury, they claimed they would send someone over to fix it in 2-3 days! Being
that technicians don't work on the weekend and they have no emergency response. For a business school student, one cannot afford
to have no laptop for 3 days. Please do yourself a favor and look elsewhere for a laptop.
Buying a Dell laptop is like throwing your money away or gouging out your eyes for no good reason. Complete torture. The warranties they offer
are pointless and do not protect customers. You will regret buying a Dell laptop. If you value your sanity, health and well-being, just
don't do it. Their consumer laptops do not work as advertised, fail unexpectedly and customer service is extremely unhelpful.
I absolutely agree with you. I have had terrible experiences with my Dell laptop. High-end line, sluggish, and too many daily update from DELL. Awful!!!