In an attempt to increase store traffic and profits, a department store conducted a survey of shoppers to determine what factors most influence their decisions on where to shop. Shoppers were asked to rank six factors: product selection, aisle width, customer service, pricing, fitting rooms, and return policy. Nearly 70 percent of the shoppers ranked fitting rooms as the number one issue. Therefore, the store doubled its number of fitting rooms by dividing each of its existing fitting rooms in half. Within a month of remodeling, store traffic and profits decreased significantly.The passage presents a situation involving a surprising outcome: after the store took steps to address "the number one issue" cited by shoppers, "fitting rooms," traffic and profits decreased.
The information above most strongly supports which of the following explanations of why the store's response to the survey failed to increase store traffic and profits?This is a Paradox or Best Explains question, and the correct answer will be the one that best explains why the outcome of the remodeling was not the one expected.
A) The survey was not specific enough.This choice is interesting.
According to the passage, the factor in the survey that was ranked most important by most shoppers was "fitting rooms."
An issue that we an notice is that "fitting rooms" doesn't indicate much. What does "fitting rooms" mean? Does it mean that shoppers want more fitting rooms? Bigger fitting rooms? Easier access to fitting rooms? More time in fitting rooms? The survey doesn't indicate anything specific about fitting rooms.
Then, after the survey was conducted, the store made two changes to fitting rooms with only the information that "fitting rooms" is an important factor: it added fitting rooms and made the fitting rooms smaller.
Of course, it could be that the survey respondents weren't indicating that they like there to be many fitting rooms. Their point could even could have been that they like large fitting rooms, but without such specific information, the store added to and shrank the fitting rooms, a move that backfired.
So, it's logical that the reason for the surprising outcome is that the survey was not specific enough.
Keep.
B) There are other factors important to shoppers, not involving the six factors mentioned, that the survey failed to include.The store's response did involve a factor, "fitting rooms," that most shoppers indicated influences their decisions regarding whether to shop.Also, the store's response did not involve any change in "other factors" that could have made the store worse for shoppers. It involved only a change to the fitting rooms.So, since the store did change something that matters to shoppers and didn't change anything else, the response could have been expected to result in an increase in store traffic and profits regardless of whether there are other factors that are important to shoppers. Eliminate.C) The store did not create a sufficient number of new fitting rooms.Not creating a sufficient number of new fitting rooms would not explain why the store's response failed to increase store traffic and profits.
After all, creating even some new fitting rooms would theoretically be an improvement.
Eliminate.
D) Survey respondents were untruthful or mistaken in their answers.The survey asked shoppers to rank factors in order of importance.
So, even if the respondents weren't truthful, they just ranked the factors out of order. In other words, they indicated that fitting rooms were important when in reality they were not.
OK, great. So, in that case, fitting rooms are not as important as they said. So, why then would traffic and profits have decreased when the fitting rooms were changed?
In a way, this choice, if true, would deepen the mystery rather than help to explain what occurred.
Eliminate.
E) Not enough people were surveyed.If not enough people were surveyed, the store may have gotten inaccurate information regarding what most shoppers consider most important.
All the same, adding fitting rooms could have been expected to result in a least some increase in traffic and profits if fitting rooms are very important to at least some customers.
Eliminate.
Correct answer: A