Eugenia: Reliable tests have shown that Koolair brand refrigerators are the best-made of any of the major brands because they last longer and, on the whole, require fewer repairs than do refrigerators of any other major brand.
Neil: That is impossible. I have owned refrigerators of several different major brands, including Koolair, and the Koolair needed more repairs than did any of the others.
The reasoning in Neil's response is flawed because heEugenia makes a general claim based on reliable tests: Koolair refrigerators, on average, last longer and need fewer repairs than other major brands. Neil rejects that general claim because his own Koolair refrigerator needed more repairs than his other refrigerators.
The flaw is that one personal counterexample does not disprove an
on-the-whole statistical claim.
(A) uses a different notion of a product's quality from that used by Eugenia
Wrong. Both are discussing quality in terms of durability and repairs, so this is not the main problem.
(B) contradicts Eugenia's claim on the basis of a snap judgment and without making any attempt to offer supporting argumentation
Wrong. Neil does give a reason, but the reason is too weak.
(C) rejects a generalization on the basis of a single negative instance when that generalization has reasonable support and is not universal
Correct. Eugenia’s claim is not that every Koolair refrigerator needs fewer repairs than every other refrigerator. It is an overall claim about the brand. Neil’s one bad experience does not refute that.
(D) uses a pretense of authority in a technical field as the only support for his claim
Wrong. Neil does not pretend to be a technical expert. He relies on personal experience.
(E) concludes that what holds true of each member of a group taken individually must also hold true of that group taken collectively
Wrong. This describes a composition error, but Neil is not reasoning from each member to the whole group.
Answer: (C)