The following appeared in a memorandum from the vice-president of the Dolci Candy Company.
“Given the success of our premium and most expensive line of chocolate candies in a recent taste test and the subsequent increase in sales, we should shift our business focus to producing additional lines of premium candy rather than our lesser-priced, ordinary candies. When the current economic boom ends and consumers can no longer buy major luxury items, such as cars, they will still want to indulge in small luxuries, such as expensive candies.”
Discuss how well reasoned . . . etc.
On a superficial level the argument “when economic boom ends and consumers can no longer buy major luxury items, such as cars, they will still want to indulge in small luxuries, such as expensive candies” may seem very logical, but the devil lies in the details, which are almost entirely missed in the argument or even if considered they were wrongly assumed. A cogent argument would have considered target market of candies and its purchasing behaviour, sales cycles, marketing influence on sales, etc.
Usually, success in any kind of marketing act, such as a taste test, causes the sales of the product to increase. But not all marketing tactics produce a long-term sustainable increase in sales. The goal of such marketing tactics must to be get as many eyeballs for the product and make the prospective users try the product. The product then has to generate, by some quality of its own, loyalty within the customers for the product. The quality could be taste or the way the product is served or the likes. The loyal customer base then ensures consistent returns on the product and a thriving business. In short, to assume that the increase in sales subsequent to the taste test is sustainable, is not prudent.
Moreover, the success of one product cannot be replicated so easily with other product lines similar to the first one just by the virtue of having them in the same category – premium candies line in this case. Also, even if the new product lines are developed, there would be risk of new products cannibalizing the old ones. So, each product line is expected to have something unique and target a particular market segment. Furthermore, new product line development comes with significant R&D costs, which again impact the business. So, to chuck all the existing lesser-priced candies and starting other premium candies business is little hasty.
Finally, the argument that the consumers will want indulge in small luxuries when economy slows down, is falsely assumed. Data supporting such a behavior must have been presented. Especially highlighting the current customer base persona, the impact of economic downturn on them and the change in purchasing behavior. The customer, who is not impacted by economic downturn, may buy candies and cars as he/she pleases. But the other customers, even slightly impacted by economic downturn, may not buy the candies as frequently as earlier or may choose a cheaper candy. So, either way, the argument is not cogent.
For all the above sighted reasons, the memorandum does not present a well-reasoned argument and may need to be revised before the it’s too late for Dolci Candy company to roll back their actions.