Customer Care Head: Recently our company’s after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since
Which of the following, if true, best completes the passage above?
(A) Data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.
(B) The total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.
(C) some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.
(D) The average time taken to address customer complaints has decreased considerably over the last year.
E) It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.