Work Experience: 5 Years

Industry: Technology / Enterprise Software
Target Schools: Indian School of Business, IIMs, and global MBA programs

-Qualifications
Product Management & Agentic AI, Vishlesan i-Hub IIT Patna 04/2025 – 11/2025
Bachelor of Technology in Computer Science, SRM Institute of Science and Technology 06/2017 – 06/2021

-Work Experience - 5 years
Software Engineer – Wipro Ltd
Enterprise Contact Center Platforms | Product Delivery | Operations

Worked on large-scale enterprise communication systems, supporting high-availability platforms used by global clients.
Leadership & Impact
Led end-to-end delivery of 20+ IVR and contact center features, coordinating across development, QA, and operations teams in Agile environments.
Served as QA Lead for multiple releases, improving defect detection and reducing production issues through structured testing processes.
Managed production deployments and release monitoring, ensuring platform stability and improving operational efficiency.
Coordinated with cross-functional teams to resolve critical production incidents, maintaining SLA compliance and minimizing downtime.
Contributed to process optimization and knowledge documentation, enabling faster onboarding and improved team productivity.

-Global Exposure & Leadership Programs
Harvard Project for Asian and International Relations
Delegate at HPAIR Virtual Conference.
Selected among ~150 delegates from over 10,000 applicants globally
Collaborated with participants from 40+ countries
Engaged in discussions on global leadership, policy, and innovation

McKinsey & Company – Forward Program
Selected participant in the McKinsey Forward Program, a global learning program focused on leadership, problem-solving, and digital skills.
Developed capabilities in:
Structured problem solving
Data-driven decision making
Stakeholder communication
Collaborative leadership

Community service :
Volunteering in Local Hospitals for people and families suffering or diagnosed with cancer or any other major illness, get proper guidance and support, and helps them understand how they can help their patient emotionally. (Do not have any written record of this, but can explain how I help them in detail if asked in an interview)

-Positions of Responsibility in Under-grad
SRM Institute of Science and Technology
Fashion Society – Fashion Head
Led a 15-member student team organizing fashion events and shows.
Directed creative planning, team coordination, and event execution.
Represented the college in inter-college cultural events.

Sponsorship Executive
Secured corporate sponsorships for college cultural events.
Acted as a liaison between student bodies and corporate partners to support event funding and brand collaborations.

-Career Vision
Short Term:
Transition into Product Management roles in AI-driven enterprise software or SaaS platforms.

Long Term:
Lead the development of AI-powered digital products that automate workflows and improve decision-making across organizations.