Jaehyung Lim

M: +82 10-8603-6930 | Email: [email protected]
Address: 1218, Yangjae-daero, Songpa-gu, Seoul, Republic of Korea
PROFESSIONAL SUMMARY
Detail-oriented and process-driven bilingual professional (German/English/Korean) with a strong background in KYC-based data verification, in-person and telephone customer communication, and clerical system optimization. Proven track record of managing high-volume databases and resolving complex customer claims in fast-paced environments. Highly proficient in Advanced MS Excel and Microsoft 365, committed to maintaining the highest data integrity and member service standards for KGCCI.
EDUCATION
BA German Language and Literature & BA Urban Planning and Real Estate Chung-Ang University, South Korea | Mar 2020 – Present
* GPA: 3.83 / 4.50

* Key Focus: Cross-cultural communication, macro-market research, and financial data modeling.

German Department Daewon Foreign Language High School, South Korea | Mar 2016 – Feb 2019
PROFESSIONAL EXPERIENCE
Grand Korea Leisure (GKL) | Youth Intern, Customer Service Team | Nov 2025 – Present
* KYC & Data Integrity: Performed rigorous Know Your Customer (KYC) procedures, including profile authentication and precise data entry for international clients, ensuring 100% compliance and data accuracy.

* In-Person & Telephone Communication: Managed diverse inquiries from global customers through both face-to-face interactions and phone communications, demonstrating professional etiquette, adaptability, and fluency in handling real-time customer needs.

* Conflict Resolution & Claim Handling: Effectively addressed and resolved customer complaints on-site and over the phone with a solution-oriented mindset, maintaining service excellence under pressure.

* Systematization & Clerical Proficiency: Developed a comprehensive multilingual service manual and established an asynchronous cloud-based collaboration system, reducing task error rates by 30% within the intern cohort.

Chung-Ang University, Urban Planning & Real Estate Club | Team Leader | Mar 2023 – Feb 2024
* Data Consolidation: Collected and merged scattered market data into structured investment reports, conducting quantitative analysis for commercial asset valuation.

* Professional Outreach: Performed proactive market research and cold inquiries during site inspections to gather localized insights, enhancing interpersonal and research skills.

University Cycling Club | Founder & President | Feb 2024 – Mar 2025
* Membership Administration: Established the club’s administrative foundation and managed the entire membership database, ensuring 100% retention through structured member care.

ACADEMIC PROJECTS
Real Estate Development & Valuation Project | Project Manager | Mar 2024 – Dec 2024
* Quantitative Analysis: Utilized SPSS and Advanced Excel for property value analysis, ensuring data-driven decision-making for mock investment proposals.

* Reporting: Drafted professional-grade investment reports and delivered persuasive presentations to stakeholders.

ADDITIONAL INFORMATION: SKILLS & LANGUAGES
* Languages: * Korean: Native
* German: Intermediate (Academic background with B.A. degree) 

* English: Business Proficient (Capable of professional reporting and translation)

* Technical Skills: Microsoft 365 (Expert in Excel: VLOOKUP, Pivot Tables), CRM Readiness, Statistical Analysis (SPSS), AI Prompt Engineering for data structuring.

* Attributes: Structured Working Style, Strong Organizational Skills, Reliable & Proactive Learner.