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26 Mar 2026, 19:00
Kudos
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D
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Difficulty:
45%
(medium)
Question Stats:
69% (01:49) correct
31%
(01:45)
wrong
based on 255
sessions
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Dolcenia Enterprises, an electronic devices company, has relied on an “auto-pilot strategy” of automated onboarding and computerized troubleshooting to eliminate the category of customer care officers serving corporate customers. The company now intends to employ the same concept in serving retail customers acquired in physical stores.
The plan of Dolcenia Enterprises assumes that
A) other electronic devices companies will not also be addressing customer troubleshooting in the same manner
B) computerized troubleshooting cannot be done without the use of automated onboarding
C) the same type of auto-pilot strategy will be used in Dolcenia Enterprises for helping both retail customers and corporate customers
D) personal service by customer care personnel is not necessary for addressing retail customer queries successfully
E) customer care officers are the only employees of Dolcenia Enterprises who could be assigned tasks related to onboarding
The plan of Dolcenia Enterprises assumes that
A) other electronic devices companies will not also be addressing customer troubleshooting in the same manner
B) computerized troubleshooting cannot be done without the use of automated onboarding
C) the same type of auto-pilot strategy will be used in Dolcenia Enterprises for helping both retail customers and corporate customers
D) personal service by customer care personnel is not necessary for addressing retail customer queries successfully
E) customer care officers are the only employees of Dolcenia Enterprises who could be assigned tasks related to onboarding
26 Mar 2026, 23:21
Kudos
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Only option D properly conveys the required assumption. It is also important to note that it says only "not necessary" that perfectly matches with what is intended.
ExpertsGlobal5
26 Mar 2026, 23:28
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Dolcenia enterptises - relied on auto pilot strategy to eliminate the category of customer care officers serving corporate customers.
conclusion= wants to employ same concept on serving retail customers.
A this is irrelevant to conclusion.
B good to know but doesnt affect the conclusion at all.
C yeah thats what it says. so reject.
D perfect. if they are thinking that personal service is not required as it was case with serving corporate customers then they are right in using this approach. but what if both types of customers are different and require different approach in serving customers? then the strategy wont work in retail space. so negating the choice break down the conclusion. this is best choice.
E not concern with onboarding task here. reject.
conclusion= wants to employ same concept on serving retail customers.
A this is irrelevant to conclusion.
B good to know but doesnt affect the conclusion at all.
C yeah thats what it says. so reject.
D perfect. if they are thinking that personal service is not required as it was case with serving corporate customers then they are right in using this approach. but what if both types of customers are different and require different approach in serving customers? then the strategy wont work in retail space. so negating the choice break down the conclusion. this is best choice.
E not concern with onboarding task here. reject.
ExpertsGlobal5
