Hi,
I took the test on June 1st and there was a power cut during the test, so I emailed pearson speaking about the issue I faced(in hope of a free retest) but they declined it and said that if I am not happy with their response I should connect and appeal to GMAC directly. They also added that writing to GMAC might mean my score will be cancelled.
I don't want my score to be cancelled. But the score isn't available yet on mba.com...Should I email Pearson again and tell them that I don't want my score to be cancelled...(I never mentioned I want my score to be cancelled in any of my emails)...The "Score Report Available" email is sent by Pearson...could this be the reason they're withholding my score, because I emailed them with an issue? It's been 10 days now...If anyone has faced a similar situation, kindly reach out and let me know what will be the best way to approach this.
pfb the emails I sent to them:
"Writing in to report an incident that took place today at the testing center. I took my test scheduled for the 9 am slot at Mumbai center. During the test, there was a power cut for more than 40 minutes, the AC stopped working, the testing room became very stuffy and uncomfortable. But the test continued, so I had no choice but to continue my attempt.
---x----
Thank you for your response.
I was unable to complain about the temperature during the course of the test, because the test is timed and I was in the middle of the quant section when this happened. As for raising a ticket regarding this, I emailed you the same day I took the test. The power outage lasted for over 40 minutes, the room certainly got stuffy and uncomfortable and it affected my performance. "
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this is the last email i received from them:
"We do apologize that your experience during your exam appointment was less than satisfactory. If you believe we should review a decision we made about your exam, you may appeal to the GMAT Program within 30 days from the date of our decision. Under certain circumstances, we may shorten or extend the 30 days.
Please send your appeal in writing by email, mail, or fax to GMAT Customer Service. If you submit an appeal prior to GMAC receiving your Score Revocation Letter, it will be treated as the first appeal. Supporting documentation must be submitted for appeals concerning policy exceptions.
Please note: Scores are canceled if there is a good faith reason to question their validity. Your appeal must provide information that resolves these issues.
If you have any further questions, please contact us again. "
nishantd88I think you should write a more elaborate mail, explaining in detail the issue and how it affected you.
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