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26 Sep 2007, 19:13
Kudos
Bookmarks
Hi guys,
Last night I tried to re-schedule my test to a future date and while entering my credit card details, I put in a wrong expiry date for my credit card. I got a transaction declined messages and was asked to contact my bank or supply a new card. I clicked on the payment link, went back and corrected the card details. The system told me that my appoint was not rescheduled and it shows the $50 charge, I go ahead and click the confirmation button and I get a message that my appointment was confirmed. Everything looks perfect but when I open my email box, I have two invoices of $250 each with same order details. The first invoice says rescheduled from first day to the same date - $250 and the second invoice says from first date to second date - $250.
Both the dates are atleast a few weeks from now so if it triggered a double transaction, it should be $50 + $50 at most but it's $250 + $250 which is shocking.
I called the GMAT helpline and the helpline guy tried to convince me for 10 minutes that their system is perfect and I must have done something wrong. Anyways, they have now escalated the issue to their higher ups and not sure if they will refund my money.
Any advice, ideas??
Thanks
Last night I tried to re-schedule my test to a future date and while entering my credit card details, I put in a wrong expiry date for my credit card. I got a transaction declined messages and was asked to contact my bank or supply a new card. I clicked on the payment link, went back and corrected the card details. The system told me that my appoint was not rescheduled and it shows the $50 charge, I go ahead and click the confirmation button and I get a message that my appointment was confirmed. Everything looks perfect but when I open my email box, I have two invoices of $250 each with same order details. The first invoice says rescheduled from first day to the same date - $250 and the second invoice says from first date to second date - $250.
Both the dates are atleast a few weeks from now so if it triggered a double transaction, it should be $50 + $50 at most but it's $250 + $250 which is shocking.
I called the GMAT helpline and the helpline guy tried to convince me for 10 minutes that their system is perfect and I must have done something wrong. Anyways, they have now escalated the issue to their higher ups and not sure if they will refund my money.
Any advice, ideas??
Thanks
26 Sep 2007, 20:13
Kudos
Bookmarks
Of course they'll refund your money...they can't legally keep two fees for one test. Report it ASAP to your credit card company, and they'll help you with the dispute if MBA.com drags its feet.
