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Bunuel
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Bunuel
New technology now makes it feasible for computer call-in help desk services to route calls they receive to almost anywhere, theoretically allowing employees to work from home, without the need for a daily commute.

The adoption of this policy would be most likely to increase productivity if employees did not _____________.

(A) commute from a distance of fewer than 10 miles

(B) commute by car as opposed to by rail

(C) live in areas with dependable phone service

(D) need to consult frequently with each other to solve callers’ problems

(E) have more than one telephone line


The question speaks about a new policy where the employees are not required to commute daily, and were given a flexible option to work from home (WFH).

The model remains successful or productivity is maximised for the following reasons:

1) The employee is given a good equipment and telephone connectivity to ensure seamless communication,

2) The reimbursement for the expenses incurred while handling official calls is taken care of the company, OR

3) The employee has access to all process manuals and SOP documents to resolve issues effectively, OR

4) The employee is extremely competent and capable to handle any issue or situation and provide out of box solutions, OR

5) The employee can handle the issue on his own, without seeking help from colleagues / other departments etc.

Hence, Option D justifies the choice.
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