New technology now makes it feasible for computer call-in help desk

Question

New technology now makes it feasible for computer call-in help desk services to route calls they receive to almost anywhere, theoretically allowing employees to work from home, without the need for a daily commute.

The adoption of this policy would be most likely to increase productivity if employees did not _____________.

The adoption of this policy would be most likely to increase productivity if employees did not _____________.

(A) commute from a distance of fewer than 10 miles

(B) commute by car as opposed to by rail

(C) live in areas with dependable phone service

(D) need to consult frequently with each other to solve callers’ problems

(E) have more than one telephone line

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JackyJan · Answer

Correct answer is D

A) and B) are irrelevant discussing work efficiency
C) -> ...productivity would DECREASE if they did not live in areas with dependable phone service
E) -> telephone line does not matter at all, modern technology is the core topic

Akshat_verma_25 · Answer

IMO C

The productivity will increase when employee didn’t live in area where they live in area with dependable services.

Dereno · Answer

The question speaks about a new policy where the employees are not required to commute daily, and were given a flexible option to work from home (WFH).

The model remains successful or productivity is maximised for the following reasons:

1) The employee is given a good equipment and telephone connectivity to ensure seamless communication,

2) The reimbursement for the expenses incurred while handling official calls is taken care of the company, OR

3) The employee has access to all process manuals and SOP documents to resolve issues effectively, OR

4) The employee is extremely competent and capable to handle any issue or situation and provide out of box solutions, OR

5) The employee can handle the issue on his own, without seeking help from colleagues / other departments etc.

Hence,  Option D  justifies the choice.

Bunuel · Answer

OFFICIAL EXPLANATION

New technology now makes it feasible for computer call-in help desk services to route calls they receive to almost anywhere, theoretically allowing employees to work from home, without the need for a daily commute.

The adoption of this policy would be most likely to increase productivity if employees did not _____________.

The adoption of this policy would be most likely to increase productivity if employees did not _____________.

(A) commute from a distance of fewer than 10 miles

(B) commute by car as opposed to by rail

(C) live in areas with dependable phone service

(D) need to consult frequently with each other to solve callers’ problems

(E) have more than one telephone line

D

The tricky part of this inference question is dealing with the “did not.” Choice A is outside the scope of the argument because eliminating such a short commute would presumably not have much effect on productivity. Choice B is also outside the scope since the method of the commute employees would no longer have to make is probably irrelevant. If employees did not live in areas of dependable phone service, that would likely decrease productivity, so that eliminates C. For similar reasons, if employees did not have more than one phone line, it might decrease productivity since they would presumably get some personal calls at their place of residence. Choice D is best, because if employees needed to consult each other to answer callers’ questions, they would be at a distinct disadvantage if they were all in separate locations.

New technology now makes it feasible for computer call-in help desk

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New technology now makes it feasible for computer call-in help desk

Prep Toolkit

615 to 715 in 15 Days (Ria's Strategies)

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