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22 Jun 2015, 03:45
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I was supposed to take the GMAT exam this morning but was unable to do so due to a gas explosion/fire in the vicinity of the test centre.
The examiners present at the test centre requested me to evacuate the premises with the promise of getting back to me later in the day with more information. The examiners logged the incident and called me so that I can reschedule the test.
I called Pearson Vue's Candidate Services on +44 (0) 161 855 7219 and spoke to Paul (supervisor of the floor) and Brad, who provided me with the following information:
1. My status on the system was still showing up as ‘Active’ or ‘Results delivery’, which makes it impossible for Candidate Services to re-schedule the test today;
2. The system will only be available as from 10.00 a.m. my local time for rescheduling, which meant that I have to wait for at least 24 hours before being able to rebook the test;
3. My status will change to ‘No show’ tomorrow morning but once the same exam is rescheduled the ‘No show’ status will be cleared on the system and will not appear in any of my subsequent reports or results;
4. Once the status is changed to ‘No show’ after 24 hours, Candidate Services will be able to reschedule the exam for any date as from the next day, that is in my case if I call tomorrow, I’ll be able to reschedule my exam for Wednesday 24 June 2015; and
5. I’ll need to call again tomorrow morning to reschedule the test.
I informed both Brad and Paul that I will have to sit the GMAT exam either on Wednesday 24 June 2015 or on Thursday 25 June 2015 as I will be travelling for three weeks as from Friday 26 June 2015. However, at present, Brad and Paul confirmed that they are unable to guarantee a rescheduled test date before Friday 26 June 2015 and will be able to provide me with an update only as from tomorrow, as Pearson Vue Technical Services have 24 hours to approve an incident raised by Candidate Services. Also, Brad and Paul informed me that they were unable to confirm any of this information via e-mail as they do not have access to e-mail services of the company.
The experience that I have had this morning (without even having taken the exam) is hugely distasteful. While I understand that this situation is uncommon and there are some systems restrictions preventing the resolution of this problem immediately, I would have expected a higher level of service and a more proactive approach to dealing with such situations from an institution like Pearson Vue rather than being asked to wait for 24 hours and call back for the next update.
Still waiting for the next 'update'
The examiners present at the test centre requested me to evacuate the premises with the promise of getting back to me later in the day with more information. The examiners logged the incident and called me so that I can reschedule the test.
I called Pearson Vue's Candidate Services on +44 (0) 161 855 7219 and spoke to Paul (supervisor of the floor) and Brad, who provided me with the following information:
1. My status on the system was still showing up as ‘Active’ or ‘Results delivery’, which makes it impossible for Candidate Services to re-schedule the test today;
2. The system will only be available as from 10.00 a.m. my local time for rescheduling, which meant that I have to wait for at least 24 hours before being able to rebook the test;
3. My status will change to ‘No show’ tomorrow morning but once the same exam is rescheduled the ‘No show’ status will be cleared on the system and will not appear in any of my subsequent reports or results;
4. Once the status is changed to ‘No show’ after 24 hours, Candidate Services will be able to reschedule the exam for any date as from the next day, that is in my case if I call tomorrow, I’ll be able to reschedule my exam for Wednesday 24 June 2015; and
5. I’ll need to call again tomorrow morning to reschedule the test.
I informed both Brad and Paul that I will have to sit the GMAT exam either on Wednesday 24 June 2015 or on Thursday 25 June 2015 as I will be travelling for three weeks as from Friday 26 June 2015. However, at present, Brad and Paul confirmed that they are unable to guarantee a rescheduled test date before Friday 26 June 2015 and will be able to provide me with an update only as from tomorrow, as Pearson Vue Technical Services have 24 hours to approve an incident raised by Candidate Services. Also, Brad and Paul informed me that they were unable to confirm any of this information via e-mail as they do not have access to e-mail services of the company.
The experience that I have had this morning (without even having taken the exam) is hugely distasteful. While I understand that this situation is uncommon and there are some systems restrictions preventing the resolution of this problem immediately, I would have expected a higher level of service and a more proactive approach to dealing with such situations from an institution like Pearson Vue rather than being asked to wait for 24 hours and call back for the next update.
Still waiting for the next 'update'
Moderator:
