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Those who claim that the Kribki Company is poorly managed often cite, as evidence, the fact that the Kribki Company has twice as many complaints listed against it on a popular complaint website than its nearest competitor. However, this data does not necessarily prove that the Kribki Company is poorly managed because ____________________.

Which of the following best completes the argument above?

(A) the Kribki Company also has a lot of loyal customers who have great things to say about it

(B) the website on which the complaints are listed started operations only one year ago whereas the Kribki Company has been in the business for more than three decades

(C) the Kribki Company has twice as many people manning its customer service department than its nearest competitor

(D) the Kribki Company has six times as many customers as its nearest competitor

(E) the Kribki Company does eventually manage to resolve the complaint of most of its customers



Official Explanation



Answer: D

Note that the option that goes in the blank has to show that the Kribki Company is not poorly managed despite the evidence cited in the argument. If the Kribki Company has six times as many customers as its nearest competitor but only twice as many complaints, then in percentage terms the Kribki Company is actually much better managed than its closest competitor. Thus, D is the correct answer.

(A) The evidence still stands that the number of complaints against the Kribki Company is twice that against its nearest competitor.

(B) This has no bearing on the argument.

(C) This still does not explain the fact as to how the number of complaints against the Kribki Company is twice that against its nearest competitor.

(E) While it may eventually be resolving the complaints of its customers, this still shows that the Kribki Company is poorly managed.
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