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Ranasaymon
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It is possible contacting Pearson VUE on the phone these days? 11 May 2021, 12:16
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adityaganjoo
Ranasaymon
I took my GMAT exam on March. The PC was switched of during my exam for 4-5 minutes. I emailed the authority, and they responded me after two weeks. After giving couple of emails and waiting for almost one month, I was informed that I am allowed to take another exam at a reduced fee. But I need to confirm my registration through phone. I have been trying to reach for almost three weeks. I am really disappointed. I called them at different time period of day for three weeks, but nobody responded. I don't know, what I can do now.

If they are not responding even to the emails, try whay bb recommends. Complaint on Social Media works most of the times

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They responded email, but they gave the same reply. I have to confirm registration through phone call. Yes, I will try to post it on social media.
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romil666
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It is possible contacting Pearson VUE on the phone these days? Updated on: 13 May 2021, 02:11
Originally posted by romil666 on 11 May 2021, 12:40.
Last edited by romil666 on 13 May 2021, 02:11, edited 1 time in total.
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I am planning to take the GMAT at a test center, but the 'Choose a test center' webpage on mba.com is NOT working since mid-April. (I am located in Gujarat, India). Anybody facing the same issue? :?

So I emailed them regarding this issue and got the same message, 'Call customer service.' And guess what, I was NOT able to connect with any of the agents. 😑

Then, I posted on Twitter regarding the above issues. Got a reply to send an email to [email protected]. And again, guess what, the guy sends me a link of 'Choose a test center' webpage, WHICH IS NOT WORKING! :cry:

Here is the email reply:

Quote:

Hi Romil,

Thank you for contact Customer Care!

The GMAT® exam is administered year-round and on-demand at test centers around the world. You may schedule a GMAT Exam Appointment as soon as 24 hours and as far out as six (6) months. Before you decide to register for the GMAT exam, you may want to search for a testing location that is convenient for you and determine if that site has available seats.

For dates and times to sit for the GMAT exam at a testing location nearest you, please visit: https://www.mba.com/exams/gmat/before-t ... est-center. Please note: Your appointment is not guaranteed until your payment has been processed, but it is a great way to browse before you register for the GMAT® test.

For GMAT Fees, please visit GMAT Location Specific Pricing and Regulations here: https://www.mba.com/exams/gmat/about-th ... egulations

If you have any questions or concerns about Seat Availability, please contact our testing administrative partner, Pearson VUE via email or phone in your region, by clicking on this link: mba.com/contact. They will be happy to help you with test center locations, dates, and times.

Regards,
Rafael
Customer Care Team
Graduate Management Admission Council™ (GMAC™)
China | India | United Kingdom | USA
gmac.com | mba.com
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So any idea whether test centers are open? What is going on? Whom to contact? :? :dazed
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adityaganjoo
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It is possible contacting Pearson VUE on the phone these days? 13 May 2021, 01:57
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adityaganjoo
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Sorry about that :( :( :(
I think you can try to post it on twitter. They have been known to be concerned about their PR

P.S. My issue with the mba.com store purchase did get resolved this morning (took 1 business day basically) but it is a third party provider so not related to Pearson or GMAC really.

bb : great to know that it was resolved. :)

Sure, Twitter would be the last option, if this does not work out. Thanks!

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Update on 13-05-2021: I had rescheduled my exam by paying $100 and emailed them for a refund. Today I got a reply that the refund has been initiated. Looks like they act well, if you pursue them on emails.
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