Bold-faced text not bolded in Online GMAT

Question

Hi guys,

Just finished the Online GMAT. When I reached questions requiring me to answer questions about bold-faced texts, I could not see any text bolded in the passage in the system. Was I supposed to do something to activate the bold-face? Was there something that I miss? If anyone has encountered something similar, I would love to know.

Thanks

AndrewN · Answer

Hello,  Wowza25 . If I were you, I would get in touch with GMAC™ immediately and report this issue, since it is one that can definitely affect your score. To be clear, I have not heard of anyone having trouble seeing the boldface in boldface questions. Did you let your proctor know in the chat? I assume the system checks went fine, but if such was not the case, again, you should  contact GMAC™  and explain your situation.

Good luck.

- Andrew

Wowza25 · Answer

Hi Andrew,

I contacted the proctor twice and did not get a helpful reply i.e We cannot help you directly with a question. How should I report this to GMAC and how should I present evidence?

Posted from my mobile device

AjiteshArun · Answer

Hi  Wowza25 ,

I agree with  MentorTutoring . You should reach out to Pearson immediately,  here . Don't worry about making your case. They'll probably have the chat logs, and figuring out the "why" is their problem, not yours.

AndrewN · Answer

How should you report this? I would copy and paste the pertinent parts of your posts in a message to the GMAC™ customer care team.

Add something about the number of boldface questions you believe you had encountered, and express concern about the potential outcome for your test. I think that will just about do the trick. Just do  not  sit on this. The longer you wait, the less likely you will be to see a positive outcome, in my view.

- Andrew

Wowza25 · Answer

Thank you so much. Just sent an email detailing my situation. Hopefully they get back to me soon.

Posted from my mobile device

AndrewN · Answer

Glad to hear that you took action. Although my general inquiries have taken seemingly forever to be answered, I have noticed that Online GMAT™ questions, particularly when a test-taker expresses concern over a technical issue encountered during the administration of the exam, tend to be answered quickly. I would be surprised if you had to wait more than 2-3 business days.

Good luck. Please let us know how it all turns out. (Good for future reference as a tutor.)

- Andrew

ScottTargetTestPrep · Answer

Wow, that seems like a glitch. Please let us know what you are told when someone from GMAC follows up with you.

Hovkial · Answer

This is definitely unusual and your test cannot be considered valid. If you outline the situation to GMAC, they should be giving you a retake option.

Wowza25 · Answer

Hi guys, quick update. Got my score back today and the glitch definitely affected my Verbal score (49 Quant, 34 Verbal). Filed an incident report with GMAC so hopefully I will be able to get a retake option at least.

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Posted from my mobile device

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Bold-faced text not bolded in Online GMAT

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