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anoushki
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Wait for their reply, they will resolve the issue. However, they reply very late.
In my case, I got a reply after 1 month of sending mail.
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Deepakdc
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Yogananda
Wait for their reply, they will resolve the issue. However, they reply very late.
In my case, I got a reply after 1 month of sending mail.

Was the data saved after they fixed the issue? Because if its not saved, my one paid mock test will be wasted!
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anoushki
Hi Deepakdc
Thank you for your reply! This must surely be an issue from their end then.
Hope it gets resolved soon and we get a revert back :)

Deepakdc
anoushki
Hello!
I gave Gmat Prep official mock 3 today. Had completed two sections-Verbal and Quant and as I tried to could access the IR section, error message ES007- Unable to show message was displayed. I have tried multiple times now, and on multiple browsers and devices and it still shows.
I wish to review the two sections and score, if not complete it. I have my exam soon.

Anyone who had a similar experience?
Does anyone have any suggestions on what I could do? I have dropped a mail to GMAC but I am not sure if they'll get back.
Any help would be appreciated!
:)

I have faced the same issue after taking official mock test 5 today.

I think there is some back end issue at GMATPrep end. I have already dropped a email to GMAC's Customer Care team.

Hey! My issue is resolved now. The mock is showing the score. You can check yours.
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Deepakdc They reset the tests. In my case, mock-5(Prep pack-2) was not working, so they reset both the tests numbered 5 and 6. You need to explain your case(saved data) to them, they will act accordingly.

Good to know, your issue is resolved now.
Best wishes.
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Hi everyone, the customer care resolved the error for me. Thank you for your support! :D

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ScottTargetTestPrep
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Hi anoushki,

Did you get things sorted out?
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anoushki
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Hi Scott,
Yes, I was able to sort the issue by contacting the customer care. Thank you so much for your concern :))

ScottTargetTestPrep
Hi anoushki,

Did you get things sorted out?

Posted from my mobile device
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anoushki - Hi, I'm facing a similar issue with Practice exam 3 and I have mailed the customer support. How quickly it was resolved for you?
Thanks,
Nishanth
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anoushki
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nishanthsekar
anoushki - Hi, I'm facing a similar issue with Practice exam 3 and I have mailed the customer support. How quickly it was resolved for you?
Thanks,
Nishanth
Hi Nishanth,
I suggest you call the USA Customer care center. They were able to resolve it within an hour for me. And shouldn't take more than 24 hours in general. Let me know if you need me to share the number with you. And hope it gets resolved soon for you!

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Hello,
can you please share the number you called?
I am facing the same problem since yesterday. tried to call and to send email but no answer.
Many thanks,
Sarah
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