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Weird... that is unusual.... this is likely a technical or some non-test-related issue as I don't see a reason anyone would have their account disabled.
Technically you can create a new account... There is no rule that says you can't have multiple accounts but it is debatable - see this topic. Which perhaps they thought your account was a duplicate? If you have not taken a test, there is no reason you can't keep creating accounts.

https://gmatclub.com/forum/2-gmat-onlin ... 31144.html
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