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SHannon27
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GMAT 4: 730 Q48 V42 (Online)
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This sucks. I’m sorry. This does not help the reputation of the test 😥

You should definitely ask for a reschedule and take the test without waiting 16 days because you have never actually started the test. Make sure you reach out to all the parties professionally so they don’t dismiss or try to blame you for this. The more professional you are, the harder is for them to be difficult with you and more likely you will get better support.

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Thank you mcelroytutoring, GmatKnightTutor and bb, I'll keep you updated!
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Sorry the hear about your experience. With all the things one does to get psyched up for test day, it's terrible that failures like these happen.

Adding to other comments here, my general advice to clients is to only take the online exam if you've got no time / deadline pressures. There are too many random potential points of failure that don't exist at the testing center. Of course, if the slots aren't available you might have to take a chance on a successful online attempt.
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Hi SHannon27,

Let us know when hear back from GMAC about all this.
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SHannon27
Today was my scheduled online GMAT exam at 9:30 am. I arrived at the exam center and completed my check-in by 9:15 am. However, even after nearly an hour, I found myself still waiting for the proctor to start the Zoom meeting.

Throughout this period, I persistently refreshed and sent emails seeking assistance from support and customer care. Eventually, upon conveying my concerns to Examity Support, Rama Swamy Naidu informed me that the examiner had been awaiting my presence. Shockingly, I was told that the exam had commenced without me. ( Please note: I had been attempting to enter the exam for an hour, repeatedly refreshing the page to access the Zoom link and wait for the examiner. Only after I notified Examity Support did they take action and commence the exam! )

I had already completed the system check, and my ID information was ready—I believe I followed all necessary procedures. I paid for this test and I need to get the grades to apply to the schools I want. This is my first time taking the test, and this result is very surprising and disappointing to me ( or I can say, the worst exam experience in my life).

I'm sharing this experience not only to seek solidarity with others who might have faced a similar situation but also to caution fellow students about the uncertainties associated with online exams. I urgently seek immediate assistance or advice!

Hi SHannon27

How did you notify the examity support ? What is their mail id / contact number.
Also , how does the ONLINE EXAM works ? As in 15 mins before the scheduled time , I click the LAUNCH EXAM button and the zoom meeting starts automatically ?
Please guide. I have my exam tomorrow.
Regards

PS : mcelroytutoring - If you can guide then it will be much appreciated

I tired contacting them at the given number - 855-392-6489 , but the call is not getting connected. If there is any other contact number please help
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SHannon27
Today was my scheduled online GMAT exam at 9:30 am. I arrived at the exam center and completed my check-in by 9:15 am. However, even after nearly an hour, I found myself still waiting for the proctor to start the Zoom meeting.

Throughout this period, I persistently refreshed and sent emails seeking assistance from support and customer care. Eventually, upon conveying my concerns to Examity Support, Rama Swamy Naidu informed me that the examiner had been awaiting my presence. Shockingly, I was told that the exam had commenced without me. ( Please note: I had been attempting to enter the exam for an hour, repeatedly refreshing the page to access the Zoom link and wait for the examiner. Only after I notified Examity Support did they take action and commence the exam! )

I had already completed the system check, and my ID information was ready—I believe I followed all necessary procedures. I paid for this test and I need to get the grades to apply to the schools I want. This is my first time taking the test, and this result is very surprising and disappointing to me ( or I can say, the worst exam experience in my life).

I'm sharing this experience not only to seek solidarity with others who might have faced a similar situation but also to caution fellow students about the uncertainties associated with online exams. I urgently seek immediate assistance or advice!

Hi SHannon27

How did you notify the examity support ? What is their mail id / contact number.
Also , how does the ONLINE EXAM works ? As in 15 mins before the scheduled time , I click the LAUNCH EXAM button and the zoom meeting starts automatically ?
Please guide. I have my exam tomorrow.
Regards

PS : mcelroytutoring - If you can guide then it will be much appreciated

I tried contacting them at the given number - 855-392-6489 , but the call is not getting connected. If there is any other contact number please help

Hi! I found them on the page after entering the exam, it's easy to find and it looks like a chatbox. To access the exam, first log into your MBA account - My Exams, after that, your exam information for that day will appear and there is an option to access the exam. Once you click in, the first thing that will happen is a system test of your site (you don't need to do anything for this step, just make sure you authorize the webpage to use the camera, microphone, etc.), and when that's over, click next to enter the meeting, and this time zoom's login will pop up automatically. I got stuck here for no proctor coming to start the meeting, I hope it won't happen to you! Good luck with your GMAT!

Best regards,
Shannon
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Hi SHannon27,

Let us know when hear back from GMAC about all this.

Thank you! I've sent them the email and the autoresponder on their email said that it will take around 5 days to react :/ I'll let you know once I got the reply!
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Hi Shannon27,

I just had the same experiencie but the examinity person told me that the exam was marked as incomplete (i dont know what that actually means).

I sent an email to [email protected].

Could you share some guidance regarding how to approach this? How did your case end?

Im hoping to be able to set a new appointment next week for free.

Best regards
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Hi Shannon27,

I just had the same experiencie but the examinity person told me that the exam was marked as incomplete (i dont know what that actually means).

I sent an email to [email protected].

Could you share some guidance regarding how to approach this? How did your case end?

Im hoping to be able to set a new appointment next week for free.

Best regards
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Wow, that's really shocking to hear. I was actually considering taking it online, but that's definitely making me reconsider. An irresponsible proctor sounds like a nightmare...
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