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24 Nov 2025, 15:53
Kudos
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Hi everyone,
I want to share my recent experience with the GMAT Online exam, hoping it can help others avoid the same problem.
I was scheduled to take the GMAT Online on October 22, 2025, at 10:00 AM.
I logged in around 9:30 AM, went through all the proctor checks (ID, room scan, hardware) successfully — the proctor even said, “Everything looks good, relax and good luck.”
But less than a minute later, before the exam even started, my screen froze and I got this message:
My laptop was fully reset, used only for studying.
The exam was automatically terminated at 10:04 AM, and I couldn’t reconnect. I immediately contacted both GMAC and Talview (the proctoring provider), sent my logs, room video, and full technical info.
Later I analyzed the Respondus log file, which clearly showed that the failure was caused by a server-side issue (Twilio connection failure) — not by my device or any virtual machine.
Despite all the evidence, the initial Test Security decision was final (score cancellation, which is funny because i didn't even have a score, ban and no refound) and I’m still waiting for a fair resolution or a voucher.
If you’re planning to take the GMAT:
Hope this could help someone
I want to share my recent experience with the GMAT Online exam, hoping it can help others avoid the same problem.
I was scheduled to take the GMAT Online on October 22, 2025, at 10:00 AM.
I logged in around 9:30 AM, went through all the proctor checks (ID, room scan, hardware) successfully — the proctor even said, “Everything looks good, relax and good luck.”
But less than a minute later, before the exam even started, my screen froze and I got this message:
Quote:
I was shocked. I’ve never used any virtual machine or prohibited software.
My laptop was fully reset, used only for studying.
The exam was automatically terminated at 10:04 AM, and I couldn’t reconnect. I immediately contacted both GMAC and Talview (the proctoring provider), sent my logs, room video, and full technical info.
Later I analyzed the Respondus log file, which clearly showed that the failure was caused by a server-side issue (Twilio connection failure) — not by my device or any virtual machine.
Despite all the evidence, the initial Test Security decision was final (score cancellation, which is funny because i didn't even have a score, ban and no refound) and I’m still waiting for a fair resolution or a voucher.
If you’re planning to take the GMAT:
- Do it at a test center if possible. The online version can fail for reasons completely out of your control.
- The system can terminate your exam automatically even before it starts, and the appeal process is long and unclear.
- Keep a copy of your Respondus log — it’s the only solid evidence if something goes wrong.
Hope this could help someone
24 Nov 2025, 15:58
Kudos
Bookmarks
Wow. That’s a very detailed technical element. It seems like there’s a lot of moving parts go into the online test.
Ugh. Sorry. Super annoying.
I hope you get the response and the resolution.
Wow I think Security is important, sometimes it seems they take it quite a bit far especially with the latest pattern of test center score audits - those began a few weeks ago. Seems a little weird but I hope it results into improved test center experience because I know some of the testing centers have really crappy set ups.
Ugh. Sorry. Super annoying.
I hope you get the response and the resolution.
Wow I think Security is important, sometimes it seems they take it quite a bit far especially with the latest pattern of test center score audits - those began a few weeks ago. Seems a little weird but I hope it results into improved test center experience because I know some of the testing centers have really crappy set ups.
24 Nov 2025, 16:07
Kudos
Bookmarks
Thanks for your message
Yes, it’s definitely a REALLY frustrating situation.
I completely agree that test security is essential, but in my case the system error happened before the test even started, after all checks were passed.
I hope GMAC uses cases like this to improve how technical false detections are handled.
I really believe the online format could be great If everything goes as it should, but a good portion of the tests done at home always have some issues...
Yes, it’s definitely a REALLY frustrating situation.
I completely agree that test security is essential, but in my case the system error happened before the test even started, after all checks were passed.
I hope GMAC uses cases like this to improve how technical false detections are handled.
I really believe the online format could be great If everything goes as it should, but a good portion of the tests done at home always have some issues...
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