MBA.com site is down!

Question

https://www.mba.com/mba/thegmat/scheduleagmatappointment

I have been diligently trying to schedule an appointment for next week August 23d (I know I waited too late) by going the the website and logging in, clicking schedule appointment and then the site just crashes?? I have tried the latest versions of firefox, chrome, and IE hoping it was a browser issue to no avail. I have also called the 800 hotline for the Americas and it has prompted me to hit "1" to schedule an appointment, then the call acts like it's connecting and then "the number you have dialed cannot be reached" comes on. I have emailed them 4 days ago on the website form and also through direct email with no response. Also, called the testing center here in Baton Rouge, LA and it goes straight to voicemail. Someone please help??

mohater · Answer

You could try calling the GMAC.

Locked

Edit:

Looks like the GMAC has been compromised in same way. I just received a notice my password on GMAC.com has been reset (I never reset it). I also can not access GMAC.com.

bb · Answer

Since this may relevant to other test takers (and possibly within the scope of GMAT Club), signing up/taking the test now, I am reopening the thread and hopefully don't get smacked by Mohater for meddling in his forum 8-)

jcurry · Answer

Sorry for the confusion!

Update: I have been trying to schedule for the 23rd.. since the 14th. If you search on google for a while there is another forum with a post back in 2005 in which this occurred for almost a week.

Emailed MBA.com support staff  -> (4+ days later) Their response was go to the website.
 Found the hosting company for the MBA.com (subsequently GMAC)  -> All systems were reported normal.
 Called the customer service line (1st try)  -> Call was re-routed through a few menus, eventually bringing me to a dead end that was disconnected.
 Called the customer service line (2nd try, day later)  -> Foreign call center I presume, she said "check the website tomorrow and hope for the best".. are you kidding? This was the line to schedule your test over the phone also. She then told me she couldn't even schedule the test on her side so apparently the whole system has been down for several days. 
 Tried on a Mac earlier this morning using safari -> same problem except it would let me a few steps with no glitch then at the end didn't have a 'register' button (tried to highlight the page hoping the graphic was hidden to no avail) there was however a new button that said Close which in turn did just that to all the progress I had made.

Edit:
 Finally good news  -> just tried again on a PC using Firefox 3.6 and it went through, and I have my confirmation in firm grip.

Needless to say, stress level is through the roof while trying to do final preparation leading up to next monday. I'm trying not to take this as an omen, hopefully no one else has had to deal with this, good luck!

bb · Answer

Sorry to hear about the difficulties... After this, gmat should be a walk in the park

mohater · Answer

I was able to schedule a test when I replied to your second PM yesterday.

sandeep800 · Answer

Thanx to BB for unlocking this post again i was about to pm BB regarding this. since this could be issue with many other people too which they may wana discuss later.

well Jcurry,
i too had the same issue sometime back at the time of appointment.
I think this happens because of the low internet connection sometimes the schedule appointment page gets crashed...
this page is heavy and take time to load in slow connection as it first tries to retrieve all the latest information of appointment centres..

although u r done with ur appointment but for future purpose i think people should either check connection speed if its low or should try with different machine with high speed connection..
Hope u guys find this relevant.
thanx
regards
sandy

mohater · Answer

^^

This issue had nothing to do with connection speed.

The sites were down. Non-responsive. You couldn't hit GMAC.com for a while and one of the apps for the scheduler resides on GMAC.com. MBA.com also went down for a bit.

bb · Answer

I wonder if this relates, but we have heard from our Data Center provider that NTT networks were down yesterday for a few hours (6-8 hrs) - we were impacted as well for users trying to access the website from San Francisco.

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