Official Solution:
Consumer Safety Advocate: The most recent series of holiday string lights is dangerous because the plastic coating over the wires is thin, making it more likely that the wires will be exposed and cause a fire.
Manufacturer: Our company has taken extensive precautions with the manufacturing process of the glass for the bulbs to assure that each one can withstand high temperatures without cracking. Because of this process, the danger of fire is extremely low.
The manufacturer’s response is flawed as a refutation of the consumer safety advocate’s argument because it
A. Does not offer to issue a recall order on a product that is clearly dangerous.
B. Does not address the consumer safety advocate’s concern about the dangers posed by thin plastic casing on the wiring.
C. Does not give specific information on the process by which the glass is strengthened.
D. Focuses too much attention on the process that strengthens the glass, and gives too few details about the manufacture of the wiring.
E. Focuses too much attention on the manufacturer’s precautions and not enough on the consumer safety advocate’s concerns.
General Approach The key to answering this question correctly is to identify the point of contention or disagreement between the Consumer Safety Advocate and the Manufacturer. The Consumer Safety Advocate is asserting that the holiday string lights are dangerous due to the thin plastic coating on the wires which could potentially expose them. The Manufacturer, however, addresses a completely different aspect: the resilience of the glass bulbs. The correct response would require the Manufacturer to directly counter the concern raised by the Consumer Safety Advocate about the thin plastic coating on the wires.
Correct Answer The correct answer is B: Does not address the consumer safety advocate’s concern about the dangers posed by thin plastic casing on the wiring. This is because the Consumer Safety Advocate's concern is about the potentially thin plastic coating on the wires. The Manufacturer’s response does not address this concern and focuses on an unrelated safety measure: the endurance of the glass bulbs under high temperature. The Manufacturer must respond directly to the concern about the wires to refute the Consumer Safety Advocate's assertion.
Incorrect Answers
A: Does not offer to issue a recall order on a product that is clearly dangerous. The question is not about whether the Manufacturer should recall the product but about addressing the specific concern raised by the Consumer Safety Advocate. Thus, suggesting a recall does not necessarily refute the argument.
C: Does not give specific information on the process by which the glass is strengthened. Providing more information about the process of strengthening the glass does not refute the Consumer Safety Advocate's concern about the thin plastic coating on the wires.
D: Focuses too much attention on the process that strengthens the glass, and gives too few details about the manufacture of the wiring. While this is partially true, the Manufacturer indeed focuses on the glass rather than the wiring, but it does not encapsulate the main issue: the Manufacturer fails to direct their response to the Consumer Safety Advocate's concern.
E: Focuses too much attention on the manufacturer’s precautions and not enough on the consumer safety advocate’s concerns. Although this answer might seem valid, it does not hit the crux of the matter. The main issue is not about how much attention the Manufacturer pays to the safety advocate's concerns, but that they do not directly respond to the specific concern raised by the Consumer Safety Advocate about the thin plastic coating on the wires.
Answer: B