Official Solution:
Software User: This new update makes the program run slower than before. It should be reverted to improve performance.
Software Developer: Actually, that’s not correct. Our comprehensive benchmarks show that the new update results in faster processing speeds than the previous version. Your perception of it being slower may stem from the increased complexity of the new features, which require a bit more navigation.
The underlying strategy of the developer’s response to the user is most analogous to the underlying strategy of which of the following?
A. A technician dismisses a user's complaint about their computer crashing by showing error logs that indicate user error.
B. A manager rejects an employee's claim of being overloaded with work by pointing to the employee's low task completion rate.
C. A web designer rejects feedback about a website's color scheme being too vibrant, based on positive survey results about user satisfaction.
D. An IT professional doubts the effectiveness of a new antivirus software, citing the increased frequency of security alerts since its installation.
E. A film editor explains that the movie seems longer not because additional scenes were added, but because the existing scenes were edited to enhance visual effects and narrative depth.
(A) Incorrect: This response blames the user (user error), which is not parallel to the developer’s method of addressing the misperception with factual performance metrics.
(B) Incorrect: This response disputes the claim based on productivity metrics, which isn’t analogous to explaining a misperception with underlying factual performance as in the original scenario.
(C) Incorrect: Rejecting feedback based on other users’ satisfaction does not address the factual basis of the original claim or perception, as it still relies on subjective satisfaction rather than objective measurement.
(D) Incorrect: This is a doubt about the new tool based on observed outcomes (increased alerts), which doesn’t follow the logical pattern of clarifying a misconception with factual benchmarks or design intentions.
Correct Choice (E): The perceived "slowness" or lengthiness in the movie is not due to adding unnecessary content but enhancing the quality and depth of what was already there, similar to how the software's complexity—meant to enhance functionality—might make it seem slower to navigate.
Answer: E