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14 Jan 2021, 08:47
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Hello,
So after months, I took my GMAT exam today. But everything wasn't as smooth as I expected.
When I reached Question number 26th, I didn't have any option on my screen but just the question. I barely had 7 minutes remaining, I clicked on the chat button which responded after 2-3 minutes, and then the proctor re-launched my exam, but when the exam window reappeared, I had only 1:36 time remaining.
I panicked as I didn't expect it, clicked on the chat button again - but during the interaction - I lost those 1:36 minutes, left out my break (30 seconds in which I had to stop the exam), and went 1 minute into verbal when I was asked to continue with the exam.
I continued with the exam - however, I feel my performance would be very bad since I left 5 questions upfront.
On contacting GMAT, they raised a case and asked me to wait for 5 business days, however informed me that the exam was successfully completed.
My question is - what should I expect from here? Will I get another chance (generally what happens?)? I feel sad as I haven't got much time with the R1 deadline approaching in the last week of Jan, and feel like going ahead with whatever score I receive.
So after months, I took my GMAT exam today. But everything wasn't as smooth as I expected.
When I reached Question number 26th, I didn't have any option on my screen but just the question. I barely had 7 minutes remaining, I clicked on the chat button which responded after 2-3 minutes, and then the proctor re-launched my exam, but when the exam window reappeared, I had only 1:36 time remaining.
I panicked as I didn't expect it, clicked on the chat button again - but during the interaction - I lost those 1:36 minutes, left out my break (30 seconds in which I had to stop the exam), and went 1 minute into verbal when I was asked to continue with the exam.
I continued with the exam - however, I feel my performance would be very bad since I left 5 questions upfront.
On contacting GMAT, they raised a case and asked me to wait for 5 business days, however informed me that the exam was successfully completed.
My question is - what should I expect from here? Will I get another chance (generally what happens?)? I feel sad as I haven't got much time with the R1 deadline approaching in the last week of Jan, and feel like going ahead with whatever score I receive.
14 Jan 2021, 10:47
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I’m sorry to hear about this experience 😢 You’re not the first one to experience issues like this unfortunately. It is a shame that GMAC considers this successfully completed the test... The other experiences seemed to have mixed results. If you have reported successful resolution to their issues.
Perhaps someone has a better idea but the best suggestion I can come up with is to basically sabotage your test. Obviously, any issue that happens on the online test, seems to lead to losing multiple minutes of time and also being frazzled which always contributes to a much lower score. Again and again GMAC seems to say we see no issue and they appear to be unable to recognize that their own system is malfunctioning.
Proctors take multiple minutes to respond and that is also not realistic on a test that is so tightly timed. Nobody finishes the GMAT with three or four minutes to spare...
So the only reliable solution I see is to terminate the test somehow. Perhaps disconnecting your computer from the Internet or kicking the power plug to the router. It does feel wrong suggesting this and it seems like the wrong suggestion to the problem I’m not necessarily a solution but I don’t really see any other option that would benefit the test-taker....
If you have a technical malfunction, at least you get to retake the test for free and it does not count as an attempt.
Am I wrong to suggest this???
Posted from my mobile device
Perhaps someone has a better idea but the best suggestion I can come up with is to basically sabotage your test. Obviously, any issue that happens on the online test, seems to lead to losing multiple minutes of time and also being frazzled which always contributes to a much lower score. Again and again GMAC seems to say we see no issue and they appear to be unable to recognize that their own system is malfunctioning.
Proctors take multiple minutes to respond and that is also not realistic on a test that is so tightly timed. Nobody finishes the GMAT with three or four minutes to spare...
So the only reliable solution I see is to terminate the test somehow. Perhaps disconnecting your computer from the Internet or kicking the power plug to the router. It does feel wrong suggesting this and it seems like the wrong suggestion to the problem I’m not necessarily a solution but I don’t really see any other option that would benefit the test-taker....
If you have a technical malfunction, at least you get to retake the test for free and it does not count as an attempt.
Am I wrong to suggest this???
Posted from my mobile device
14 Jan 2021, 11:16
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bb
Definitely not! GMAT isn't a short and cheap exam. A lost attempt does take a toll. I simply didn't have any time to think about anything that you suggest "very correctly". I just panicked seeing my questions being left unattempted. I felt like giving my best for whatever I had in my hand at that moment. I don't know how they are going to take up my case now.
14 Jan 2021, 11:39
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Avinashkr29
Hello,
I am so sorry to hear about your experience. I, too, had a similar case but with a slightly different result. After few questions in Quant section, I had a technical issue that was fixed by proctor but I did lose about 3 mins and no one compensated me for it. Good it was in the beginning and I was able to catch my breath, however I did lose some nerves there and took me couple of minutes to calm down. In IR, after submitting q6, the exam went blank. The connection was fine as the box with recording was still on, I hit 'message proctor' button a thousand times maybe if not more and only after around half an hour somebody got back to me. My exam could not be relaunched again no matter how hard the proctor tried, the system simply failed and didnt want to recover. I was given a case number and within 5 business days (no, exactly 5 b-days) I received both my score (why? if exam was voided?) for this one and a voucher for a free retake. I guess I was lucky here since they did not count it as attempt. But those 5 days waiting was terrible. I kept spamming them, literally. I called, wrote emails, chatted many times on mba.com.
My suggestion to you is to take the case to Pearson/GMAC and try to void this attempt as obviosly you were not given a fair chance to finish the exam because of technical failure.
If not, and GMAC is known to make stupid decision despite straight facts, your choice is to retake but as was suggested, if again the system crashes, probably your best bet is to kick router or reload your laptop to get a chance for retake.
I am really sorry for your troubles with gmat online. And I do hope things will work out to your best and someone can knock some sense into GMAC decision makers to be more customer friendly.
and only after sometime, proctor got back to me. 
