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Bunuel
­Telecom subscriber: It seems that all the telecom companies in our country are working in an absolutely unprofessional manner. The online consumer complaint forum is full of negative comments about all these companies, irrespective of the brand, while there are hardly any positive comments.

Telecom company representative: But this is because the people who are happy with our service don’t have any incentive to post comments.

The telecom company representative responds to the telecom subscriber’s complaint by:

(A) Raising doubts about the source of the customer’s evidence
(B) Pointing out that the customer has ignored the positive reviews that telecom companies get
(C) Highlighting that the evidence in question is not representative of the entire population
(D) Agreeing with the subscriber’s conclusion but contradicting his use of evidence
(E) Providing evidence that raises doubts over the claims made by the telecom subscriber­
­


Official Explanation



Answer: C

The telecom company representative basically states that the data the subscriber is referring to is self-selecting, that is, these people have chosen to post their reviews and the only ones who have the motivation or incentive to do so are people who are dissatisfied with the services. Thus, the data may not be representative of all users of telecom services. C states this and is the correct answer.

(A) The company representative never doubts the customer’s evidence, he only insists that it would be wrong to arrive at a particular conclusion by using this evidence.

(B) The company representative never does this.

(C) The correct answer.

(D) The company representative, in fact, does the opposite—he agrees with the subscriber’s evidence but disagrees with his conclusion.

(E) The telecom representative does not provide any evidence.­
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