Business Consultant:
Some corporations shun the use of executive titles because they fear that the use of titles indicating position in the corporation tends to inhibit communication up and down the corporate hierarchy. Since an executive who uses a title is treated with more respect by outsiders, however, use of a title can facilitate an executive’s dealings with external businesses. Clearly,
corporations should adopt the compromise of encouraging their executives to use their corporate titles externally but not internally, since even if it is widely known that the corporation’s executives use titles outside their organization, this knowledge does not by itself inhibit communication within the corporation.
In the consultant’s reasoning, the two portions in
boldface play which of the following roles?
The first boldface describes a policy some corporations use to avoid inhibited internal communication. The consultant then points out a drawback: avoiding titles can hurt external business dealings. The second boldface gives the consultant’s recommended compromise: use titles externally but not internally.
So the second policy is meant to keep the benefit of avoiding internal hierarchy while avoiding the external drawback.
A. The first describes a strategy that has been adopted to avoid a certain problem; the second expresses the consultant’s assessment of the significance of that problem.
This is incorrect. The second boldface is not an assessment of the problem; it is the consultant’s recommended policy.
B. The first describes a strategy that has been adopted to avoid a certain problem; the second is a judgment that the consultant uses to argue that the strategy is ineffective.
This is incorrect. The consultant does not say the first strategy is completely ineffective. The consultant says it has a drawback and should be replaced by a better compromise.
C. The first describes a strategy that has a drawback that the consultant points out; the second presents a strategy that, according to the consultant, would achieve the same end while avoiding that drawback.
This is correct. Shunning titles avoids possible internal communication problems but creates an external disadvantage. The proposed compromise preserves the internal benefit while allowing executives to use titles in *external dealings*.
D. The first describes a practice for which the consultant seeks to provide a justification; the second is a consideration offered as part of that justification.
This is incorrect. The consultant is not justifying the practice of shunning titles. The consultant recommends a different compromise.
E. The first describes a policy that the consultant concludes is misguided; the second is introduced to explain why that policy was adopted.
This is incorrect. The second does not explain why corporations shun titles; it presents the consultant’s recommended alternative.
Answer: (C)