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26 Aug 2008, 22:03
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Difficulty:
5%
(low)
Question Stats:
91% (01:19) correct
9%
(01:39)
wrong
based on 4819
sessions
History
Date
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Not Attempted Yet
In order to reduce the number of items damaged while in transit to customers, packaging consultants recommended that the TrueSave mail-order company increase the amount of packing material so as to fill any empty spaces in its cartons. Accordingly, TrueSave officials instructed the company’s packers to use more packing material than before, and the packers zealously acted on these instructions and used as much as they could. Nevertheless, customer reports of damaged items rose somewhat.
Which of the following, if true, most helps to explain why acting on the consultants’ recommendation failed to achieve its goal?
A. The change in packing policy led to an increase in expenditure on packing material and labor.
B. When packing material is compressed too densely, it loses some of its capacity to absorb shock.
C. The amount of packing material used in a carton does not significantly influence the ease with which a customer can unpack the package.
D. Most of the goods that TrueSave ships are electronic products that are highly vulnerable to being damaged in transit.
E. TrueSave has lost some of its regular customers as a result of the high number of damaged items they received.
Which of the following, if true, most helps to explain why acting on the consultants’ recommendation failed to achieve its goal?
A. The change in packing policy led to an increase in expenditure on packing material and labor.
B. When packing material is compressed too densely, it loses some of its capacity to absorb shock.
C. The amount of packing material used in a carton does not significantly influence the ease with which a customer can unpack the package.
D. Most of the goods that TrueSave ships are electronic products that are highly vulnerable to being damaged in transit.
E. TrueSave has lost some of its regular customers as a result of the high number of damaged items they received.
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28 Jul 2016, 08:41
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onesome68
Conclusion:- Damaged items increased.
Recommendation by Consultants:- Increase the amount of packaging material and it will reduce the number of damages.
Thing to find out:- Why did the damages increased?
We have to figure out why after increasing the packaging material increased number of damages? Possible scenarios:-
1) More packaging material was compressing the product to an extent that the items broke.
2) Items need little free space to move around or else they will break.
3) customer could not see the item due to dense packing material and while opening the box mistakenly led to item break.
A. The change in packing policy led to an increase in expenditure on packing material and labor. We are not concerned about expenditure.
B. When packing material is compressed too densely, it loses some of its capacity to absorb shock. Correct choice and close to our assumption.
C. The amount of packing material used in a carton does not significantly influence the ease with which a customer can unpack the package. Task at customer's end remains the same, and hence is not a weakener.
D. Most of the goods that TrueSave ships are electronic products that are highly vulnerable to being damaged in transit. But this was true earlier as well. We want to know that why the number of damages increased?
E. TrueSave has lost some of its regular customers as a result of the high number of damaged items they received. We are not concerned about the results of damages.
General Discussion
22 Sep 2017, 10:07
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Nevertheless, customer reports of damaged items rose somewhat.
Using more packing material resulted in more damage. So, we need to find a reason, why did it happen???
Which of the following, if true, most helps to explain why acting on the consultants’ recommendation failed to achieve its goal?
A. The change in packing policy led to an increase in expenditure on packing material and labor.
[Can the expenditure increase damage of goods?? It cannot - Eliminate this option]
B. When packing material is compressed too densely, it loses some of its capacity to absorb shock.
[If the packing material losses its ability to absorb shock what will happen? More damage!! Thus, this should be our answer. (let us check and eliminate the others)]
C. The amount of packing material used in a carton does not significantly influence the ease with which a customer can unpack the package.
[Okay,so unpacking cannot be done easily,so what? Assume that while unpacking the goods get damaged, does the mean the company did something wrong? Focus on the question stem- the company "In order to reduce the number of items damaged while in transit to customers", used more packing material. Thus, if the damage happens at the customer end, that means the product was safe during transit and hence the consultant recommendation was not incorrect. Thus, this cannot be our answer, as we need to find a reason to prove that the consultant recommendation failed]
D. Most of the goods that TrueSave ships are electronic products that are highly vulnerable to being damaged in transit.
[The premise does not mention anything about electronic products getting damaged more than others - hence we can eliminate this option]
E. TrueSave has lost some of its regular customers as a result of the high number of damaged items they received.
[Out of Scope - we are not interested in knowing whether they lost customers or not.]
Using more packing material resulted in more damage. So, we need to find a reason, why did it happen???
Which of the following, if true, most helps to explain why acting on the consultants’ recommendation failed to achieve its goal?
A. The change in packing policy led to an increase in expenditure on packing material and labor.
[Can the expenditure increase damage of goods?? It cannot - Eliminate this option]
B. When packing material is compressed too densely, it loses some of its capacity to absorb shock.
[If the packing material losses its ability to absorb shock what will happen? More damage!! Thus, this should be our answer. (let us check and eliminate the others)]
C. The amount of packing material used in a carton does not significantly influence the ease with which a customer can unpack the package.
[Okay,so unpacking cannot be done easily,so what? Assume that while unpacking the goods get damaged, does the mean the company did something wrong? Focus on the question stem- the company "In order to reduce the number of items damaged while in transit to customers", used more packing material. Thus, if the damage happens at the customer end, that means the product was safe during transit and hence the consultant recommendation was not incorrect. Thus, this cannot be our answer, as we need to find a reason to prove that the consultant recommendation failed]
D. Most of the goods that TrueSave ships are electronic products that are highly vulnerable to being damaged in transit.
[The premise does not mention anything about electronic products getting damaged more than others - hence we can eliminate this option]
E. TrueSave has lost some of its regular customers as a result of the high number of damaged items they received.
[Out of Scope - we are not interested in knowing whether they lost customers or not.]
